Automotive Service Advisor — Customer-Focused & Growth

Balise Motor Sales; Warwick (RI); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Health, dental, life and disability保险

401(k) with company match

Flexible spending accounts

Paid Time-Off

Job summary

Balise Motor Sales is seeking a Service Advisor in Warwick, RI. The role focuses on delivering exceptional customer service, greeting customers professionally, and identifying and communicating service needs identified during multi-point inspections.

The advisor acts as the liaison between customer and technician to ensure accurate understanding of services requested. Responsibilities include presenting accurate estimates, obtaining customer approvals for findings and additional services, and

Qualifications

• Excellent customer service and professional communication.
• Strong time management and multitasking abilities.
• Basic typing speed and accuracy for repair orders.

Responsibilities

• Answer incoming telephone calls in a welcoming and professional manner.
• Greet customers and identify, confirm, and resolve concerns.
• Explain services and estimates based on multi-point inspection and manufacturer guidance.
• Write repair orders accurately using the CDK system.
• Communicate clearly with technicians and customers to ensure service needs are met.

Skills

Communication skills

Time management

Typing

Mathematics

Basic computer skills

Job description

Balise Motor Sales is seeking a Service Advisor in Warwick, RI. The role focuses on delivering exceptional customer service, greeting customers professionally, and identifying and communicating service needs identified during multi-point inspections.

The advisor acts as the liaison between customer and technician to ensure accurate understanding of services requested. Responsibilities include presenting accurate estimates, obtaining customer approvals for findings and additional services, and