Automotive Service Advisor: Drive Customer Care & Repairs

BALISE AUTO SALES INC; Warwick (RI); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible spending accounts

Paid Time-Off

Job summary

BALISE Auto Sales Inc. in Warwick, RI is seeking a Service Advisor to deliver exceptional customer service, greet customers professionally, identify and resolve concerns, and clearly communicate required service to customers.

You will guide customers through estimates, multi-point inspections, and repair orders in CDK, coordinating with technicians to ensure timely, accurate service delivery. Office responsibilities include handling payments, delivering vehicles, and presenting future service

Qualifications

• Communication skills – communicates effectively with others.
• Time management – managing one’s own time and the time of others.
• Typing – the ability to type efficiently to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills

Responsibilities

• Answer incoming telephone calls in a welcoming and professional manner.
• Greet customers in a welcoming and professional manner.
• Identify, confirm, and offer resolution to customer concerns.
• Communicate with the customers what needs to be done according to the manufacturer\'s recommended service maintenance items and explain the cost.
• Assess customer needs by conducting a vehicle walk-around with the customer.
• Attain a signed Repair Order from customers for the services requested.
• Explain the multi-point inspection process.
• Write complete and accurate repair orders using the CDK system.
• Provide estimates that are accurate and support upfront pricing.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Return repair orders to the dispatcher or technician to complete the requested work immediately.
• Communicate with technicians/dispatchers to clearly understand the services required and performed.
• Follow up with the customers during the repair/servicing of the vehicles so they are aware of the status.
• Receive and process cash or credit payments for all services performed and complete payment and repair order conciliation reports.
• Upon completion of service, promptly and professionally deliver the vehicle to the customer.
• Final Repair order explanation of services completed and future recommendations for services explained.

Skills

Communication skills

Time management

Typing

Mathematics

Basic computer skills

Job description

BALISE Auto Sales Inc. in Warwick, RI is seeking a Service Advisor to deliver exceptional customer service, greet customers professionally, identify and resolve concerns, and clearly communicate required service to customers.

You will guide customers through estimates, multi-point inspections, and repair orders in CDK, coordinating with technicians to ensure timely, accurate service delivery. Office responsibilities include handling payments, delivering vehicles, and presenting future service