Auto Service Coordinator & Customer Liaison

Allegiance; Warwick (RI); On-site; USD 40,000 - 52,000; Full time

Job summary

Allegiance in Warwick, RI is seeking a Service Advisor to manage the shop workflow, communicate service updates to customers, and coordinate with the service team to ensure parts availability. You will prepare repair orders, track progress, and handle inquiries to keep work in progress on schedule.

Strong organizational skills and a customer-focused approach are essential, along with basic computer proficiency to navigate service management software and parts ordering systems.

Qualifications

• High School Diploma or GED is required.
• Strong organizational and attention to detail.
• Customer-focused with good communication.
• Ability to solve complex problems in a fast-paced environment.
• Proficient computer and software skills.
• Familiarity with auto and trucking systems is preferred.

Responsibilities

• Manage and oversee the shop's workflow and schedule.
• Call customers to advise them about service changes or delivery times.
• Coordinate with service team about parts ordering and ensuring parts are available when needed.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Check on progress of repairs throughout the day.
• Handle telephone inquiries regarding inbound work and work in progress.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed

Skills

Highly organized

Customer focused

Problem solving

Computer savvy

Auto and trucking knowledge (preferred

Education

High School Diploma or GED

Job description

Allegiance in Warwick, RI is seeking a Service Advisor to manage the shop workflow, communicate service updates to customers, and coordinate with the service team to ensure parts availability. You will prepare repair orders, track progress, and handle inquiries to keep work in progress on schedule.

Strong organizational skills and a customer-focused approach are essential, along with basic computer proficiency to navigate service management software and parts ordering systems.