Automotive Service Concierge

Hendrick Automotive Group; Merriam (KS); On-site; USD 42,000 - 66,000; Full time

Job summary

Hendrick Toyota Merriam is seeking a Service Advisor to help customers identify and document service needs, schedule maintenance, and communicate repair estimates with clarity. You will work closely with technicians to ensure accurate recommendations and efficient service delivery.

The role requires strong customer service, computer skills, and the ability to explain complex costs to customers while maintaining dealership standards and CSI scores.

Qualifications

• Experience in automotive or customer service industries preferred.
• Proven ability to communicate effectively with customers and colleagues.
• Excellent interpersonal and organizational skills.
• Proficient in computer use and dealership software systems.

Responsibilities

• Advise customers on required and recommended services.
• Estimate costs of parts and labor for repairs.
• Enter itemized estimates and explain them to customers.
• Schedule service appointments and manage follow-ups.
• Maintain cleanliness and safety in the service area.
• Meet or exceed CSI standards.
• Follow company policies and safety rules.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Toyota Merriam is seeking a Service Advisor to help customers identify and document service needs, schedule maintenance, and communicate repair estimates with clarity. You will work closely with technicians to ensure accurate recommendations and efficient service delivery.

The role requires strong customer service, computer skills, and the ability to explain complex costs to customers while maintaining dealership standards and CSI scores.