Automotive Service Advisor: Customer Care & Tech Liaison

Automotive World Inc; Berkeley (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Training

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Wellness resources

Career growth

Employee discounts

Job summary

Berkeley Minicar is seeking an Automotive Service Advisor to join our East Bay team. This role focuses on delivering outstanding customer service, assessing service needs, and coordinating with technicians to ensure timely repairs and maintenance for Honda, Acura, Toyota, and Lexus vehicles in Berkeley.

The ideal candidate excels in communication, multitasking in a fast-paced shop, and explaining pricing and options clearly to customers.

Qualifications

• Experience in automotive service advisor role preferred.
• Strong communication and interpersonal skills required.
• Ability to explain service options and pricing clearly.

Responsibilities

• Greet customers and assess service needs.
• Listen to concerns and provide diagnosis and recommendations.
• Coordinate with technicians to ensure timely repairs and maintenance.
• Educate customers about service options and schedules.
• Maintain clear communication with customers throughout the service process.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Active listening

Job description

Berkeley Minicar is seeking an Automotive Service Advisor to join our East Bay team. This role focuses on delivering outstanding customer service, assessing service needs, and coordinating with technicians to ensure timely repairs and maintenance for Honda, Acura, Toyota, and Lexus vehicles in Berkeley.

The ideal candidate excels in communication, multitasking in a fast-paced shop, and explaining pricing and options clearly to customers.