Automotive Service Advisor - Commission & Bonus Eligible

Hendrick Automotive Group; Provo (UT); On-site; USD 23,000 - 34,000; Full time

Job summary

East Bay BMW in Pleasanton, CA seeks a Service Advisor to identify needed services, communicate estimates, and schedule maintenance with customers. You will collaborate with technicians to clarify work and ensure a smooth service experience for guests.

The role emphasizes accurate documentation, upselling appropriate services, and maintaining a high level of customer satisfaction in a fast-paced dealership environment.

Qualifications

• Education in general or automotive related fields is preferred.
• Experience in customer service or dealership environments is desirable.
• Ability to learn and use dealership software and processes.

Responsibilities

• Assist customers in identifying required services and scheduling service appointments.
• Explain estimates for parts and labor and record them on the service order.
• Advise customers on recommended services and upsell when appropriate.
• Maintain accurate timekeeping and adhere to company safety rules.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

East Bay BMW in Pleasanton, CA seeks a Service Advisor to identify needed services, communicate estimates, and schedule maintenance with customers. You will collaborate with technicians to clarify work and ensure a smooth service experience for guests.

The role emphasizes accurate documentation, upselling appropriate services, and maintaining a high level of customer satisfaction in a fast-paced dealership environment.