Automotive Service Advisor: Customer Care & Scheduling

Telle Tire & Auto Service Inc; Chesterfield (MO); On-site; USD 50,000 - 65,000; Full time

Job summary

Telle Tire & Auto Service Inc. is hiring a Full Time Automotive Service Advisor in Chesterfield, MO. The role focuses on consulting with customers, recommending services, and documenting their concerns and requests on repair orders to ensure accuracy and satisfaction.

Ideal candidates have 2+ years in customer service, knowledge of automotive service, and strong communication and sales skills to manage expectations and drive revenue while maintaining service standards.

Qualifications

• 2+ years of customer service experience; service advisor or service writer preferred.
• High school diploma or equivalent.
• Knowledge of automotive service, maintenance, and repairs.

Responsibilities

• Consult with customers and recommend services and repairs.
• Provide written cost estimates and realistic timelines.
• Document customer concerns and services on the repair order.
• Communicate with customers about progress and changes to estimates.

Skills

Customer service

Sales skills

Communication skills

Problem solving

Leadership

Ethical standards

Education

High School Diploma or Equivalent

Tools

MS Office

Basic mathematics

Job description

Telle Tire & Auto Service Inc. is hiring a Full Time Automotive Service Advisor in Chesterfield, MO. The role focuses on consulting with customers, recommending services, and documenting their concerns and requests on repair orders to ensure accuracy and satisfaction.

Ideal candidates have 2+ years in customer service, knowledge of automotive service, and strong communication and sales skills to manage expectations and drive revenue while maintaining service standards.