Automotive Service Advisor - Customer Care & Scheduling

hendrick; Duluth (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Hendrick in Duluth, GA is seeking a Service Advisor to sell, identify, and document service, maintenance, and repair work for customers. You will schedule service to be performed and communicate estimates to customers.

Qualifications include a High School Diploma, automotive/customer service experience, and a valid driver's license. The role requires strong interpersonal and organizational skills and a commitment to customer satisfaction.

Qualifications

• Experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enter itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership's standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Skills

Customer service

Communication skills

Sales ability

Interpersonal skills

Teamwork

Education

High School Diploma

Valid Driver's License

Associate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick in Duluth, GA is seeking a Service Advisor to sell, identify, and document service, maintenance, and repair work for customers. You will schedule service to be performed and communicate estimates to customers.

Qualifications include a High School Diploma, automotive/customer service experience, and a valid driver's license. The role requires strong interpersonal and organizational skills and a commitment to customer satisfaction.