Automotive Service Advisor: Customer Care & Repairs Expert

Joe Cooper Lincoln; Edmond (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Jackie Cooper BMW in Edmond, OK is seeking an Automotive Service Advisor to be the main liaison between customers, managers, and technicians. The ideal candidate will have a high school diploma or GED, automotive training or experience, and a valid driver's license with a clean record.

The role demands excellent communication, a customer-service mindset, and the ability to work in a fast-paced team to ensure timely, high-quality vehicle repairs and updates for customers.

Qualifications

• High school diploma or GED required.
• Post-secondary automotive training or equivalent work experience preferred.
• One year of dealer-level or large facility experience preferred.
• Broad scope of automotive mechanical/electrical knowledge.
• Unrestricted driver's license and clean driving record.

Responsibilities

• Serve as the primary point-of-contact for all service and repair matters.
• Listen and understand customer problems and arrange appropriate service/repairs.
• Set and manage expectations on service delivery with customers and technicians.
• Explain repairs and maintenance recommendations to customers.
• Ensure customer satisfaction by delivering right-first-time service in the shortest time possible.

Skills

Communication skills

Customer service

Problem solving

Basic computer skills

Education

High school diploma or GED

Automotive training/experience

Tools

CDK

X-Time

Job description

Jackie Cooper BMW in Edmond, OK is seeking an Automotive Service Advisor to be the main liaison between customers, managers, and technicians. The ideal candidate will have a high school diploma or GED, automotive training or experience, and a valid driver's license with a clean record.

The role demands excellent communication, a customer-service mindset, and the ability to work in a fast-paced team to ensure timely, high-quality vehicle repairs and updates for customers.