Automotive Service Advisor - Jackie Cooper BMW

JACKIE COOPER IMPORTS LLC; Oklahoma City (OK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life and AD&D

Disability insurance

EAP

401(k)

PTO

PaidVacation

Paid Holidays

Employee Discounts

Job summary

JACKIE COOPER IMPORTS LLC seeks a Service Advisor to be the central contact for service and repair activities, coordinating between customers, managers, and technicians. You will listen to customer problems, arrange service, and set expectations for delivery and quality.

The ideal candidate has a high school diploma or GED, automotive training or experience, a clean driving record, and strong communication and customer service skills in a fast-paced team environment.

Qualifications

• High school diploma or GED required.
• Post-secondary automotive training or equivalent work experience preferred.
• One year of dealer-level or large facility experience preferred.
• Broad scope of automotive mechanical/electrical knowledge.

Responsibilities

• Serve as the primary liaison between customers, managers, and technicians for service/repair activities.
• Explain needed repairs and recommended maintenance to customers.
• Set and manage customer expectations for service delivery and repair timelines.

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Driver's license

Clean driving record

Education

High School diploma or GED

Post-secondary automotive training

Tools

CDK

X-Time

Job description

Our Service Advisors are the center of communication for service/repair activities and the liaison between customers, managers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He/she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.High school diploma or GED requiredPost-secondary automotive training or equivalent work experience preferredOne year of dealer-level or large facility experience preferredBroad scope of automotive mechanical/electrical knowledgeNeat, clean, and professional appearancePleasant/friendly demeanor and an outgoing personalityHighly professional and dependableExcellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stressExcellent interpersonal skills to interact professionally with customers, vendors, and staffUnrestricted driver's license and clean driving recordBasic computer and internet skills. Experience with CDK and/or X-Time preferredAdditional InformationBenefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee DiscountsCooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.