Automotive Service Advisor - Jackie Cooper BMW

Joe Cooper Lincoln; Edmond (OK); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Jackie Cooper BMW in Edmond, OK is seeking an Automotive Service Advisor to be the main liaison between customers, managers, and technicians. The ideal candidate will have a high school diploma or GED, automotive training or experience, and a valid driver's license with a clean record.

The role demands excellent communication, a customer-service mindset, and the ability to work in a fast-paced team to ensure timely, high-quality vehicle repairs and updates for customers.

Formación

• High school diploma or GED required.
• Post-secondary automotive training or equivalent work experience preferred.
• One year of dealer-level or large facility experience preferred.
• Broad scope of automotive mechanical/electrical knowledge.
• Unrestricted driver's license and clean driving record.

Responsabilidades

• Serve as the primary point-of-contact for all service and repair matters.
• Listen and understand customer problems and arrange appropriate service/repairs.
• Set and manage expectations on service delivery with customers and technicians.
• Explain repairs and maintenance recommendations to customers.
• Ensure customer satisfaction by delivering right-first-time service in the shortest time possible.

Conocimientos

Communication skills

Customer service

Problem solving

Basic computer skills

Educación

High school diploma or GED

Automotive training/experience

Herramientas

CDK

X-Time

Descripción del empleo

Automotive Service Advisor - Jackie Cooper BMW# Automotive Service Advisor - Jackie Cooper BMWJackie Cooper Imports - Edmond, OK 73013## OverviewPosition TypeFull TimeCategoryAutomotive## DescriptionOur Service Advisors are the center of communication for service/repair activities and the liaison between customers, managers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He/she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible. The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.## Qualifications* High school diploma or GED required* Post-secondary automotive training or equivalent work experience preferred* One year of dealer-level or large facility experience preferred* Broad scope of automotive mechanical/electrical knowledge* Neat, clean, and professional appearance* Pleasant/friendly demeanor and an outgoing personality* Highly professional and dependable* Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress* Excellent interpersonal skills to interact professionally with customers, vendors, and staff* Unrestricted driver's license and clean driving record* Basic computer and internet skills. Experience with CDK and/or X-Time preferred## Additional InformationBenefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts***Cooper Auto Group**is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.*