Automotive Service Advisor | Customer Care & Maintenance

Peoria Nissan; Peoria (AZ); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Peoria Nissan in Peoria, AZ is seeking a Service Advisor to be the primary contact between customers and the service department. The role involves greeting guests, listening to concerns, documenting issues, and creating repair orders.

You will explain services and provide cost and time estimates, coordinate with technicians, and keep customers informed. The position emphasizes upselling maintenance and aftersales services while maintaining a professional, team-oriented attitude.

Formación

• Strong customer-facing skills and ability to communicate clearly.
• Understanding of Aftersales processes, including maintenance scheduling and warranty coordination.
• Experience in an automotive service role is preferred.
• Basic knowledge of automotive systems and maintenance.
• Proficient with dealership management software and standard office apps.

Responsabilidades

• Greet customers and document vehicle issues accurately when they arrive.
• Create repair orders and explain recommended services with cost estimates.
• Coordinate with technicians and keep customers informed throughout the service process.
• Review completed work with customers and promote maintenance services for vehicle health.
• Maintain a clean, organized work area and follow dealership policies.

Conocimientos

Customer service

Communication skills

Aftersales processes

Automotive knowledge

Computer systems proficiency

Educación

High school diploma or equivalent

Automotive training/technical training

Descripción del empleo

Peoria Nissan in Peoria, AZ is seeking a Service Advisor to be the primary contact between customers and the service department. The role involves greeting guests, listening to concerns, documenting issues, and creating repair orders.

You will explain services and provide cost and time estimates, coordinate with technicians, and keep customers informed. The position emphasizes upselling maintenance and aftersales services while maintaining a professional, team-oriented attitude.