Service Advisor

Peoria Nissan; Peoria (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Peoria Nissan in Peoria, AZ is seeking a Service Advisor to be the primary contact between customers and the service department. The role involves greeting guests, listening to concerns, documenting issues, and creating repair orders.

You will explain services and provide cost and time estimates, coordinate with technicians, and keep customers informed. The position emphasizes upselling maintenance and aftersales services while maintaining a professional, team-oriented attitude.

Qualifications

• Strong customer-facing skills and ability to communicate clearly.
• Understanding of Aftersales processes, including maintenance scheduling and warranty coordination.
• Experience in an automotive service role is preferred.
• Basic knowledge of automotive systems and maintenance.
• Proficient with dealership management software and standard office apps.

Responsibilities

• Greet customers and document vehicle issues accurately when they arrive.
• Create repair orders and explain recommended services with cost estimates.
• Coordinate with technicians and keep customers informed throughout the service process.
• Review completed work with customers and promote maintenance services for vehicle health.
• Maintain a clean, organized work area and follow dealership policies.

Skills

Customer service

Communication skills

Aftersales processes

Automotive knowledge

Computer systems proficiency

Education

High school diploma or equivalent

Automotive training/technical training

Job description

Company Description

Peoria Nissan is a premier Nissan dealership located in Peoria, Arizona, serving the greater Phoenix area with comprehensive automotive sales and services. The dealership offers new and used Nissan vehicles, professional service and maintenance, genuine Nissan parts, and an experienced finance department. Peoria Nissan is strongly committed to customer satisfaction, emphasizing integrity, high-volume sales, and a customer-first mindset in every interaction. The team is made up of highly trained professionals across sales, service, parts, and finance, all focused on delivering a class-leading automotive experience. Peoria Nissan continuously invests in its people and seeks motivated individuals who are interested in building a long-term automotive career.

Role Description

The Service Advisor role is a full-time, on-site position based at Peoria Nissan in Peoria, AZ. The Service Advisor serves as the primary point of contact between customers and the service department, greeting guests, listening to their concerns, and accurately documenting vehicle issues and maintenance needs. Daily responsibilities include creating repair orders, explaining recommended services, providing cost and time estimates, coordinating with technicians, and keeping customers informed throughout the service process. The role also involves reviewing completed work with customers, ensuring their questions are answered, and promoting appropriate maintenance and aftersales services that support long-term vehicle performance. Service Advisors are expected to maintain a clean and organized work area, follow dealership and manufacturer policies, and contribute to a positive team environment.

Qualifications

• Strong customer-facing skills, including Customer Service, Customer Satisfaction, and Customer-focused Service.
• Clear and professional Communication skills for interacting with customers, technicians, and team members.
• Understanding of Aftersales processes, including maintenance scheduling, service upselling, and warranty or recall coordination.
• Previous experience in an automotive service advisor, service writer, or similar customer-facing role is preferred.
• Basic knowledge of automotive systems and routine maintenance, with the ability to explain technical information in accessible terms.
• Proficiency with computer systems, dealership management software, and standard office applications.
• Ability to multitask, prioritize work in a fast-paced environment, and maintain attention to detail in documentation.
• High school diploma or equivalent required; additional technical or automotive training is a plus.
• Commitment to ethical conduct, reliability, and a professional, team-oriented attitude.