Automotive Service Advisor - Customer Care Lead

Kirby; Odessa (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Stewart & Stevenson in Odessa, TX is seeking a Service Advisor to oversee service jobs from intake to completion, serving as the primary point of contact for customers. You will coordinate technicians, track parts and costs, and ensure safety and quality throughout the service process.

The role emphasizes clear communication, organized scheduling, and accurate invoicing while upholding company procedures and customer satisfaction. Experience in automotive service is preferred.

Qualifications

• GED or high school diploma with 3–7 years related experience; Associate or Bachelor's degree strongly preferred.
• Prior customer service experience in automotive or heavy-duty engine repair preferred.
• Prior supervisory experience preferred.

Responsibilities

• Serve as the primary point of contact for all customers from initiation through completion of the service job.
• Communicate status of service job to customer, including description, status, and cost of work being performed.
• Assign service jobs to Technicians and oversee job progress to completion.
• Ensure all required parts and supplies are available to Technicians in order to complete service job.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Ensure quality control of complete process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.

Skills

Time management

Written communication

Verbal communication

Customer service

Organizational skills

Education

High School Diploma / GED

Associate or Bachelor's degree preferred

Tools

JD Edwards

Microsoft Office

Job description

Stewart & Stevenson in Odessa, TX is seeking a Service Advisor to oversee service jobs from intake to completion, serving as the primary point of contact for customers. You will coordinate technicians, track parts and costs, and ensure safety and quality throughout the service process.

The role emphasizes clear communication, organized scheduling, and accurate invoicing while upholding company procedures and customer satisfaction. Experience in automotive service is preferred.