Service Advisor

Kirby Corporation; Dallas (TX); On-site; USD 47,000 - 59,000; Full time

Job summary

Stewart & Stevenson in Dallas, TX is hiring a Service Advisor to act as the primary contact for customers from start to finish of service jobs. You will communicate job status, assign work to technicians, and ensure parts and supplies are available as needed while upholding safety SOPs.

The role includes reviewing final invoices with customers and ensuring quality throughout the process. Strong communication and organizational skills are essential for success.

Qualifications

• High school diploma or GED with 3–7 years of related experience; higher degrees preferred.
• Prior customer service experience in automotive or heavy-duty engine repair preferred.
• Prior supervisory experience preferred.
• Proficient with Microsoft Office; JD Edwards service system experience preferred.

Responsibilities

• Serve as the primary contact for customers from initiation through completion of the service job.
• Communicate status of service job to customer, including description, status, and cost of work.
• Assign service jobs to Technicians and oversee progress to completion.
• Ensure parts and supplies are available to Technicians to complete the job.
• Ensure service performed complies with safety procedures and SOPs.
• Create final customer invoice with explanation and charges; review with customers.

Skills

Organizational skills

Written communication

Verbal communication

Customer service mindset

Education

GED or high school diploma

3–7 years related experience

Associates or Bachelors preferred

Tools

JD Edwards

Microsoft Office

Job description

Overview

Stewart & Stevenson a Now Hiring a Service Advisor at 1631 Chalk Hill Road Dallas, TX 75212.

Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments.

Responsibilities

• Serve as primary point of contact for all customers from initiation through completion of the service job.
• Communicate status of service job to customer, including description, status, and cost of work being performed.
• Assign service jobs to Technicians and oversee job progress to completion.
• Ensure all required parts and supplies are available to Technicians in order to complete service job.
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
• Ensure quality control of complete process.
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.

Qualifications

• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Education/Experience:

• High School Graduate or General Education Degree (GED) and three to seven years related experience. Associates or Bachelors Degree strongly preferred.
• Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.
• Prior supervisory experience preferred.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards

service system preferred.

Working Conditions:

Office and shop environment. Shop environment may not have air conditioning.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.