Service Advisor

Stewart-; Odessa (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Stewart & Stevenson in Odessa, TX is hiring a Service Advisor to serve as the primary contact for service customers, manage service assignments, and coordinate with Technicians to ensure timely, compliant service delivery.

The ideal candidate will have a High School diploma or GED with 3–7 years in customer service, preferably in automotive or heavy-duty engine repair, and may have supervisory experience. Proficiency with Microsoft Office and JD Edwards is valued.

Qualifications

• High School or GED with 3–7 years related experience; Associate or Bachelor preferred.
• Customer service experience in automotive or heavy-duty engine repair is preferred.
• Supervisory experience is a plus.

Responsibilities

• Serve as primary point of contact for customers from service initiation to completion.
• Communicate status, description, and cost of work to customers.
• Assign service jobs to Technicians and oversee progress to completion.
• Ensure parts and supplies are available for Technicians to complete jobs.
• Ensure service performed meets company safety/SOPs.
• Oversee quality control of the complete process.
• Create and review final customer invoices with explanations and charges.

Skills

Written communication

Verbal communication

Organization

Customer service

Education

High School/GED

Associate/Bachelor preferred

Tools

Microsoft Office

JD Edwards (service)

Job description

Overview

Stewart & Stevenson a Now Hiring a Service Advisor at11120 West Highway 80 East Odessa, TX 79765.

Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments.

Responsibilities

• Serve as primary point of contact for all customers from initiation through completion of the service job.


• Communicate status of service job to customer, including description, status, and cost of work being performed.


• Assign service jobs to Technicians and oversee job progress to completion.


• Ensure all required parts and supplies are available to Technicians in order to complete service job.


• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.


• Ensure quality control of complete process.


• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.

Qualifications

• Ability to utilize the available time to organize and complete work within given deadlines.


• Ability to communicate in writing clearly and concisely.


• Ability to communicate effectively with others using the spoken word.


• Ability to take care of the customers’ needs while following company procedures.

• High School Graduate or General Education Degree (GED) and three to seven years related experience. Associates or Bachelors Degree strongly preferred.


• Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.


• Prior supervisory experience preferred.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards

service system preferred.

Working Conditions:

Office and shop environment. Shop environment may not have air conditioning.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.