Automotive Service Advisor – Customer Care & Estimates

Fowler Kia of Windsor; Windsor (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K with employer matching

Paid Time Off

Paid Holidays

Parental Leave

Employee Assistance Program

Education sponsorships

Job summary

Fowler Kia of Windsor is seeking a Service Advisor who can warmly greet customers, schedule appointments, and act as the liaison between customers and our service technicians. The role emphasizes exceptional customer service, clear communication, and accurate cost estimates while supporting upselling of recommended services.

The ideal candidate has a valid driver's license, MVR acceptable to our insurer, and is comfortable working Monday through Friday with one Saturday every other week.

Qualifications

• Valid Driver's License and MVR acceptable to our Insurance Carrier.
• Prefer experience with Kia.
• Hours: Monday–Friday 7:00 am to 6:00 pm & Every Other Saturday 8:00 am to 4:00 pm.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers; and perform an active delivery.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Skills

Customer service

Communication

Upselling

Appointment scheduling

Liaison between customers and techs

Job description

Fowler Kia of Windsor is seeking a Service Advisor who can warmly greet customers, schedule appointments, and act as the liaison between customers and our service technicians. The role emphasizes exceptional customer service, clear communication, and accurate cost estimates while supporting upselling of recommended services.

The ideal candidate has a valid driver's license, MVR acceptable to our insurer, and is comfortable working Monday through Friday with one Saturday every other week.