Automotive Service Advisor & Customer Advocate

Bobby & Steve's Auto World; Minneapolis (MN); On-site; USD 42,000 - 70,000; Full time

Job summary

Bobby & Steve's Auto World in Minneapolis is seeking a Service Advisor/Writer who puts people first and guides customers through repairs with honesty and care. You’ll greet guests, present repair options clearly, and help manage workflow to ensure a seamless service experience.

Ideal candidates have 2+ years in automotive service or customer service, strong communication, and a dependable, collaborative mindset in a high-volume shop.

Qualifications

• 2+ years of service advisor or automotive customer service experience.
• Strong sales and customer service skills with a solutions-first mindset.
• Proficiency in Windows-based computer systems and shop applications.
• Acceptable driving record for insurance coverage.
• Dependable, reliable, and team oriented.

Responsibilities

• Greet every customer with professionalism, hospitality, and respect.
• Clearly present repair solutions in an understandable way.
• Manage store workflow and repair processes effectively and efficiently.
• Consistently sell services with integrity, transparency, and honesty.
• Communicate with customers by phone and in person in a clear, professional manner.
• Build and maintain long-term relationships between the customer, the team, and the store.
• Ensure digital vehicle inspections are provided for all customers.
• Support the team, assist employees, and keep a positive, collaborative atmosphere.
• Oversee repair quality and ensure all work meets specifications.
• Perform other duties as assigned.

Skills

Customer service

Sales

Communication

Teamwork

Tools

Windows-based applications

Shop software

Job description

Bobby & Steve's Auto World in Minneapolis is seeking a Service Advisor/Writer who puts people first and guides customers through repairs with honesty and care. You’ll greet guests, present repair options clearly, and help manage workflow to ensure a seamless service experience.

Ideal candidates have 2+ years in automotive service or customer service, strong communication, and a dependable, collaborative mindset in a high-volume shop.