Automotive Service Advisor -

Bobby & Steves Auto World Group; Minneapolis, Columbia Heights (MN, MN); On-site; USD 52,000 - 90,000; Full time

Job summary

Bobby & Steve's Auto World in Minneapolis, MN is seeking an Automotive Service Advisor / Writer. You will guide customers through the repair process with honesty and care, helping them understand options and value.

This role builds relationships, manages shop flow, and ensures high-quality work is communicated clearly. Salary ranges from $52k to $90k base plus commission, with opportunities across multiple Twin Cities locations.

Qualifications

• 2+ years as a service advisor or automotive customer service.
• Strong sales and customer service skills with a solutions-first mindset.
• Tire knowledge is a plus.
• Proficient with Windows-based computer systems and shop applications.
• Valid driving record for insurance coverage.
• Dependable, reliable, and team oriented.

Responsibilities

• Greet customers with professionalism and respect.
• Clearly present repair options in an understandable way.
• Manage store workflow and repair processes efficiently.
• Sell services with integrity and honesty.
• Communicate with customers by phone and in person.
• Build long-term relationships among customers, team, and store.
• Ensure digital vehicle inspections are provided.
• Support the team and maintain a positive atmosphere.
• Oversee repair quality and compliance with specs.
• Perform other duties as assigned.

Skills

Sales skills

Customer service

Solutions mindset

Team oriented

Tools

Windows PCs

Shop software

Job description

Job Details

Job Location: Jeff's Bobby & Steve's Auto World (Columbia Heights) - Columbia Heights, MN 55421

Salary Range: $52,000.00 - $90,000.00 Base+Commission/year

Automotive Service Advisor / Writer

Bobby & Steve's Auto World – Multiple Twin Cities Locations

Are you a people-first professional with a passion for helping customers take care of their vehicles? At Bobby & Steve's Auto World, our Service Advisors are the trusted guides who help customers through the repair process with honesty, integrity, and care. You'll be the face of our service department-building relationships, managing workflow, and ensuring every customer leaves with confidence in their investment.

What You'll Do

• Greet every customer with professionalism, hospitality, and respect.
• Clearly present repair solutions in a way that is easy for customers to understand.
• Manage store workflow and repair processes effectively and efficiently.
• Consistently sell services with integrity, transparency, and honesty.
• Communicate with customers by phone and in person in a clear, professional manner.
• Build and maintain long-term relationships between the customer, the team, and the store.
• Ensure digital vehicle inspections are provided for all customers.
• Support the team, assist employees, and keep a positive, collaborative atmosphere.
• Oversee repair quality and ensure all work meets specifications.
• Perform other duties as assigned.

What We're Looking For

• 2+ years of service advisor or automotive customer service experience (preferred).
• Strong sales and customer service skills with a solutions-first mindset.
• Tire knowledge a plus.
• Proficiency in Windows-based computer systems and shop applications.
• Acceptable driving record for insurance coverage.
• Dependable, reliable, and team oriented.

Physical Requirements

• Ability to stand, walk, bend, and be on your feet most of the workday.
• Occasionally lift and carry up to 50 lbs.
• Maintain a steady work pace in a high-volume environment.

Qualifications