Automotive Service Advisor: CSI-Driven Customer Experience

Stanley Automotive; Waco (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Healthcare benefits

401K

Job summary

Stanley Ford McGregor is seeking an experienced Automotive Service Advisor to be the primary contact between customers and the service department. You will greet customers, assess issues, explain repairs and costs, and schedule service appointments to keep operations efficient.

You will prepare accurate service estimates and uphold CSI standards, delivering exceptional customer experiences. Strong communication, passion for service, and ability to pass background checks are required for a

Qualifications

• Prior Service Advisor experience or selling experience preferred.
• Ford Certifications preferred.
• High School Diploma or equivalent.
• Valid driver's license with a clean record.
• Excellent communication and interpersonal skills.
• Proficiency with computers and various software programs.
• Pass a background check and drug screen.

Responsibilities

• Greet customers and assess vehicle issues.
• Explain repairs and costs clearly.
• Schedule service appointments.
• Prepare accurate service estimates.
• Maintain CSI-focused service delivery.
• Create exceptional customer experiences.

Skills

Customer service

Communication

Interpersonal skills

Reliability

Education

High school diploma

Tools

Ford Certifications

Computer skills

Job description

Stanley Ford McGregor is seeking an experienced Automotive Service Advisor to be the primary contact between customers and the service department. You will greet customers, assess issues, explain repairs and costs, and schedule service appointments to keep operations efficient.

You will prepare accurate service estimates and uphold CSI standards, delivering exceptional customer experiences. Strong communication, passion for service, and ability to pass background checks are required for a