Auto Service Advisor — CSI & Customer Experience

Stanley Automotive; Eastland (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation Package

Affordable employer-sponsored Health (

Medical, Dental, Vision

Generous Paid Time Off

401K participation

Referral Discount

Vehicle Purchasing Discounts

Company-paid Life & LTD Insurance

Annual Incentive Program Opportunities

Community/Family-Oriented Work Env

Job summary

Stanley Ford Eastland is seeking an experienced Auto Dealership Service Advisor to be the key point of contact between our customers and our service department. If you’re passionate about customer service and have a proven track record in the automotive industry, we want to hear from you!

Greet customers, assess issues, explain repairs and costs, schedule appointments, and prepare estimates to ensure timely, quality service.

Qualifications

• Prior Service Advisor or selling experience required.
• Ford Certifications preferred.
• High School Diploma or equivalent.
• Valid driver’s license with a safe driving record.
• Excellent communication and interpersonal skills.
• Proficiency with computers and various software programs.
• A genuine passion for customer service.
• Ability to pass a background check and drug screen.

Responsibilities

• Greet customers and assess their vehicle issues.
• Explain necessary repairs and associated costs clearly and concisely.
• Schedule service appointments efficiently.
• Prepare accurate service estimates.
• Ensure timely and quality service delivery.
• Create exceptional customer experiences that exceed Manufacturer standards for CSI.
• Maintain a professional appearance and a clean, organized work area.
• Demonstrate high integrity and a strong commitment to teamwork.
• Be reliable and punctual.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Reliable & punctual

Proficiency with computers

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Stanley Ford Eastland is seeking an experienced Auto Dealership Service Advisor to be the key point of contact between our customers and our service department. If you’re passionate about customer service and have a proven track record in the automotive industry, we want to hear from you!

Greet customers, assess issues, explain repairs and costs, schedule appointments, and prepare estimates to ensure timely, quality service.