Automotive Service Advisor – Monday–Friday

Velocity Autoworx; Kerhonkson (NY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Company-paid required training

40 hours paid time off after probation

Employee discounts on parts and stock

Job summary

Velocity Autoworx in Kerhonkson, NY seeks an organized Service Advisor to lead the customer experience and keep shop flow efficient. You will connect customers with technicians, translate inspections into clear repairs, and guide customers from scheduling to pickup.

The role emphasizes honest recommendations, professional communication, accountability, and ongoing learning. Monday–Friday schedule with training opportunities and employee discounts.

Qualifications

• Strong communication, customer service, and organizational skills.
• Ability to manage multiple customers and repair orders while following through on commitments.
• Confidence discussing repair costs, answering questions, and asking for approval.
• Attention to detail when preparing estimates, ordering parts, and documenting conversations.

Responsibilities

• Welcome customers, answer calls, schedule appointments, and accurately document vehicle concerns.
• Review digital vehicle inspections and technician findings to explain recommended repairs and maintenance in understandable terms.
• Present estimates confidently, explain the value of recommended services, and obtain authorization before work begins.
• Help customers prioritize safety concerns, necessary repairs, and future maintenance.
• Build accurate estimates using appropriate parts, labor, and service information.
• Verify parts pricing and availability, place orders, and track deliveries.
• Coordinate with technicians to maintain an organized workflow and realistic completion expectations.
• Keep customers informed about repair progress, changes, and vehicle readiness.
• Maintain complete repair-order notes, authorizations, and customer communication records.
• Process payments and explain completed work at pickup.
• Follow up on pending estimates and deferred recommendations.
• Support parts returns, core tracking, and invoice accuracy.
• Work toward sales and gross-profit goals while maintaining customer trust.
• Participate in team meetings and required training.

Skills

Customer service

Communication

Organization

Sales skills

Tools

Tekmetric

Job description

Automotive Service Advisor – Monday–Friday
Velocity Autoworx | Kerhonkson, NY | Full Time

Velocity Autoworx is seeking an organized, personable, and motivated Service Advisor to lead our customer experience and keep work moving through the shop.

As our primary advisor, you’ll connect customers with technicians, turn inspection findings into clear recommendations, build accurate estimates, and guide customers from scheduling through vehicle pickup.

We’re an independent automotive repair shop where "Tradition Meets Tomorrow." We value honest recommendations, professional communication, accountability, and continued learning.

Compensation

• Earn an $800 weekly guarantee or 10% of gross profit from your own sales, whichever is greater.
• Commission exceeding $800 is paid above the guarantee. For example, $10,000 in eligible weekly gross profit produces $1,000 in total weekly compensation.
• The guarantee is nonrecoverable: a week below the commission threshold does not create a balance owed or reduce future commissions.
• Applicable overtime compensation is paid in addition, as required.

Gross-profit calculations, sales-credit rules, and payment timing will be explained in a written compensation agreement.

Schedule & Benefits

• Monday–Friday, 8:00 AM–5:00 PM, with a daily team huddle at 7:50 AM.
• No scheduled weekend shifts.
• 40 hours of paid time off after the probationary period.
• Company-paid required training.
• Opportunities for professional development and career advancement.
• Employee discounts on eligible parts and inventory purchases.
• A team that values clear processes, quality service, and lasting customer relationships.

Your Responsibilities

• Welcome customers, answer calls, schedule appointments, and accurately document vehicle concerns.
• Review digital vehicle inspections and technician findings to explain recommended repairs and maintenance in understandable terms.
• Present estimates confidently, explain the value of recommended services, and obtain authorization before work begins.
• Help customers prioritize safety concerns, necessary repairs, and future maintenance.
• Build accurate estimates using appropriate parts, labor, and service information.
• Verify parts pricing and availability, place orders, and track deliveries.
• Coordinate with technicians to maintain an organized workflow and realistic completion expectations.
• Keep customers informed about repair progress, changes, and vehicle readiness.
• Maintain complete repair-order notes, authorizations, and customer communication records.
• Process payments and explain completed work at pickup.
• Follow up on pending estimates and deferred recommendations.
• Support parts returns, core tracking, and invoice accuracy.
• Work toward sales and gross-profit goals while maintaining customer trust.
• Participate in team meetings and required training.

What We’re Looking For

• Strong communication, customer service, and organizational skills.
• Ability to manage multiple customers and repair orders while following through on commitments.
• Confidence discussing repair costs, answering questions, and asking for approval.
• Attention to detail when preparing estimates, ordering parts, and documenting conversations.
• Professional phone etiquette and clear written communication.
• Comfort using computers and learning shop-management software.
• A respectful, dependable approach to customers and coworkers.
• Willingness to accept coaching, take ownership of mistakes, and continue developing your skills.

Previous automotive service-advisor experience and familiarity with Tekmetric are preferred. Candidates with strong customer service or sales experience and a willingness to learn automotive service are also encouraged to apply.