Automotive Service Advisor: Build Trust & Drive Service

Gills Point S Tire & Auto; Boise (ID); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental & Vision Insurance

401(k) with Company Match

Short-Term & Long-Term Disability

Life & Accident Insurance

Job summary

Gills Point S Tire & Auto in Boise, ID is seeking an Automotive Service Advisor to bridge the gap between customers and our service team. You will deliver honest recommendations, build trust, and help customers decide on maintenance and tire services while representing the company with integrity.

You will greet customers, identify needs, prepare clear estimates, coordinate repairs, and support technicians to ensure a smooth, safe, and satisfying service experience.

Qualifications

• High School Diploma or GED required.
• Experience in automotive or tire service customer service preferred.
• Strong knowledge of automotive maintenance and tire services.
• Outstanding communication and relationship-building skills.
• Experience using POS and shop management software preferred.

Responsibilities

• Greet customers and create a welcoming service experience.
• Listen to concerns and perform vehicle walk-arounds to identify needs.
• Provide honest recommendations that prioritize safety and long-term performance.
• Prepare accurate estimates and explain tire, maintenance, and repair options.
• Coordinate service orders and communicate with technicians to ensure timely repairs.
• Process invoices and review final recommendations with customers.

Skills

Customer service

Communication

Sales

Automotive knowledge

Organizational skills

Multitasking

Relationship-building

Driver's license

Education

High School Diploma or GED

Tools

POS software

Shop management software

Job description

Gills Point S Tire & Auto in Boise, ID is seeking an Automotive Service Advisor to bridge the gap between customers and our service team. You will deliver honest recommendations, build trust, and help customers decide on maintenance and tire services while representing the company with integrity.

You will greet customers, identify needs, prepare clear estimates, coordinate repairs, and support technicians to ensure a smooth, safe, and satisfying service experience.