Automotive Service Advisor

Gills Point S Tire & Auto; North Adams (MA); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Stable Full-Time Hours

Paid Time Off

Ongoing Training and Career Expansion

Medical, Dental & Vision Insurance

Short-Term & Long-Term Disability

Life & Accident Insurance

401(k) with Company Match

Family-Oriented Culture

Opportunities to Grow Your Automotive 

Job summary

Gills Point S in the United States is seeking an Automotive Service Advisor who thrives in a fast-paced environment, builds long-term customer relationships, and is passionate about helping customers and technicians succeed.

As the primary connection between customers and the service team, you will combine automotive knowledge with strong communication and sales skills to deliver service experiences that keep customers coming back.

Qualifications

• High School Diploma or GED required.
• Previous automotive service or customer service experience preferred.
• Technical automotive training is a plus.
• Ability to explain maintenance and repair services clearly.
• Valid driver's license required.
• Willingness to pursue TIA Certification with company support.

Responsibilities

• Greet every customer with professionalism and create a welcoming service experience.
• Listen to customer concerns and perform vehicle walk-arounds to identify needs.
• Provide honest recommendations prioritizing safety, reliability, and long-term performance.
• Prepare accurate estimates and explain services and recommendations.
• Recommend additional services when they add genuine value.
• Educate customers on tire care and preventative maintenance.
• Follow up with customers during repair process to provide updates and satisfaction.
• Resolve concerns professionally while maintaining a positive experience.
• Create detailed repair orders and communicate concerns to technicians.
• Coordinate service appointments and manage workflow to maximize shop productivity.
• Collaborate with technicians to ensure accurate diagnoses and timely repairs.
• Order tires and monitor inventory to support customer needs.
• Process invoices and review final recommendations with customers.
• Maintain customer records and repair documentation.
• Support a clean, organized service department.
• Contribute to a team environment focused on satisfaction and excellence.

Skills

Outstanding communication

Relationship-building

Sales skills

Customer service-oriented

Strong tire/maintenance knowledge

Team collaboration

Multitasking

Education

High School Diploma or GED

Technical automotive training is a plus

Tools

POS software

Shop management software

Job description

Description

Build Relationships. Deliver Exceptional Service. Help Customers Keep Their Vehicles Safe.

Are you an automotive professional who enjoys working with people as much as you enjoy working with vehicles? Do you take pride in providing honest recommendations, delivering exceptional customer service, and helping customers make informed decisions about their vehicle maintenance and repair needs?

At Gills Point S, our success is built on exceptional customer experiences, trusted automotive expertise, and a commitment to doing what's right. We're looking for an Automotive Service Advisor who thrives in a fast-paced environment, enjoys building long-term customer relationships, and is passionate about helping both customers and technicians succeed.

As the primary connection between our customers and service team, you'll combine your automotive knowledge with outstanding communication and sales skills to deliver a service experience that keeps customers coming back.

What You'll Do

Customer Experience & Sales

• Greet every customer with professionalism and create a welcoming service experience.
• Listen carefully to customer concerns and perform vehicle walk-arounds to identify maintenance and tire needs.
• Build trust by providing honest recommendations that prioritize vehicle safety, reliability, and long-term performance.
• Prepare accurate estimates and clearly explain recommended tires, maintenance, and repair services.
• Confidently recommend additional services when they provide genuine value to the customer.
• Answer questions and educate customers on tire care, preventative maintenance, and vehicle health.
• Follow up with customers throughout the repair process to provide updates and ensure complete satisfaction.
• Resolve customer concerns professionally while maintaining a positive customer experience.

Automotive Service Coordination

• Create detailed repair orders and communicate customer concerns accurately to technicians.
• Coordinate service appointments and manage workflow to maximize shop productivity.
• Collaborate closely with technicians to ensure accurate diagnoses and timely repairs.
• Order tires and maintain awareness of inventory availability to support customer needs.
• Process invoices, explain completed work, and review final recommendations with customers.

Team Support

• Develop a working knowledge of Service Technician I responsibilities and retail/commercial tire services.
• Maintain accurate customer records and repair documentation.
• Support a clean, organized, and efficient service department.
• Contribute to a positive team environment focused on customer satisfaction and operational excellence.

Requirements

Qualifications

• High School Diploma or GED required.
• Previous customer service experience in an automotive, tire, or related service environment preferred.
• Strong understanding of automotive maintenance, tire services, preventative maintenance, and light mechanical repairs.
• Technical or vocational automotive training is a plus.
• Outstanding communication and relationship-building skills.
• Proven ability to build customer trust and confidently recommend products and services.
• Strong organizational and multitasking skills.
• Experience using POS and shop management software preferred.
• Valid driver's license with an acceptable driving record.
• Willingness to pursue TIA Certification with company support.

Physical Requirements

This position requires frequent standing, walking, bending, kneeling, lifting up to 75 pounds, and safely operating shop equipment while working in a fast-paced environment. Candidates must be able to perform work both inside the shop and outdoors in varying weather conditions while following all company safety policies.

Why Join Gills Point S?

• Competitive Pay
• Stable Full-Time Hours
• Paid Time Off
• Ongoing Training and Career Advancement
• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability
• Life & Accident Insurance
• 401(k) with Company Match
• Family-Oriented Culture
• Opportunities to Grow Your Automotive Career

At Gills Point S, our Service Advisors are more than service writers—they are trusted automotive consultants who build customer relationships, support our technicians, and help drive the success of the business. If you're passionate about customer service, automotive sales, and making a difference for every customer who walks through our doors, we'd love to hear from you.