Service Writer

Serra Automotive Group; Birmingham (AL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Life insurance

401k

PTO

Employee discounts

Career growth opportunities

Job summary

Serra Automotive Group in Birmingham, Alabama, is seeking a Service Writer to join their team. The right candidate will have automotive service advisor experience and a valid driver’s license. Responsibilities include meeting with customers, managing service needs, and overseeing quality control to ensure customer satisfaction.

The ideal candidate will demonstrate strong multitasking abilities and computer proficiency, alongside a commitment to maintaining professional standards and fostering customer relationships.

Qualifications

• High school diploma or equivalent.
• Accredited training in service advisor skills and customer satisfaction.
• Automotive service advisor experience required.

Responsibilities

• Meet with customers and determine their needs for vehicle service.
• Increase customer satisfaction and build customer relations.
• Oversee technicians and quality control.

Skills

Automotive service advisor experience

Multitasking skills

Proficient use of computers/business machines

Education

High school diploma or equivalent

Valid commercial driver’s license & clean driving record

Accredited training in service advisor skills

Job description

Job Summary

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Life insurance
• 401k
• PTO
• Employee discounts
• Career growth opportunities

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

About Us

Headquartered in Birmingham, Alabama, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.