Automotive Service Advisor: Build Lasting Relationships & Grow

Lou Fusz Kia; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

401(k) match

Paid vacation

Paid holidays

Employee discounts

Training programs

Career advancement

Job summary

Lou Fusz Kia in Creve Coeur is seeking an experienced Automotive Service Advisor to connect customers with our Service Department, ensuring they feel informed, valued, and confident in the care their vehicle receives.

The role emphasizes building trust, accurate documentation, and effective communication to drive an exceptional service experience. A strong applicant will combine automotive knowledge with top-tier customer service and teamwork within a fast-paced environment.

Qualifications

• Previous automotive service advisor or dealership service experience preferred.
• Strong automotive knowledge and ability to explain vehicle repairs and maintenance.
• Excellent verbal and written communication skills.
• Outstanding customer service and relationship-building abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customers and priorities in a fast-paced environment.
• Strong follow-up skills and commitment to keeping customers informed.
• Ability to work effectively with Technicians, Parts personnel, Managers, and other dealership employees.

Responsibilities

• Greet customers promptly and professionally when they arrive for service.
• Build lasting relationships with customers and provide an exceptional service experience.
• Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.
• Perform thorough vehicle walk-arounds and identify potential maintenance or service needs.
• Write clear and accurate repair orders based on customer concerns and technician recommendations.
• Communicate repair and maintenance recommendations in a way that customers can easily understand.
• Provide customers with accurate estimates of parts, labor, and anticipated completion times.
• Review technician findings and recommendations with customers.
• Obtain customer authorization before additional work is performed.
• Communicate regularly with customers regarding the status of their vehicle.
• Coordinate with Technicians, Parts personnel, and Service Management to ensure repairs are completed efficiently and correctly.
• Monitor repair orders and follow up on delayed or additional repairs.
• Explain completed repairs and recommended maintenance at vehicle delivery.
• Review invoices and ensure customers understand charges and work performed.Schedule future maintenance and service appointments.
• Follow up with customers after service visits to ensure satisfaction.
• Maintain accurate customer and vehicle records.
• Promote recommended maintenance, service specials, manufacturer campaigns, warranties, and other available services.
• Meet or exceed established customer satisfaction, sales, productivity, and performance goals.
• Handle customer concerns professionally and work toward effective resolutions.
• Stay current on vehicle technology, manufacturer requirements, service procedures, and dealership policies.
• Properly utilize dealership systems, technology, and communication tools.
• Maintain a clean, organized, and professional work environment.
• Follow all company safety policies and procedures.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Time management

Problem solving

Job description

Lou Fusz Kia in Creve Coeur is seeking an experienced Automotive Service Advisor to connect customers with our Service Department, ensuring they feel informed, valued, and confident in the care their vehicle receives.

The role emphasizes building trust, accurate documentation, and effective communication to drive an exceptional service experience. A strong applicant will combine automotive knowledge with top-tier customer service and teamwork within a fast-paced environment.