Automotive Service Advisor: Build Lifelong Relationships

Lou Fusz Chevrolet; St. Louis (MO); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Company-paid Life Insurance

Long-Term Disability

401(k) with company match

Paid vacation

Job summary

Lou Fusz Automotive Network in St. Louis is seeking an Automotive Service Advisor to connect customers with our Service Department, ensuring they feel informed, valued, and confident in the care their vehicle receives.

The role emphasizes building trust, clear communication, and delivering an exceptional service experience. This is a union-position governed by District No. 9, IAMAW AFL-CIO, with comprehensive benefits and career growth opportunities.

Qualifications

• Previous automotive service advisor or dealership service experience preferred.
• Strong automotive knowledge and the ability to explain repairs and maintenance.
• Excellent verbal and written communication skills.
• Outstanding customer service and relationship-building abilities.

Responsibilities

• Greet customers promptly and professionally when they arrive for service.
• Build lasting relationships with customers and provide an exceptional service experience.
• Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.
• Perform thorough vehicle walk-arounds and identify potential maintenance or service needs.
• Write clear and accurate repair orders based on customer concerns and technician recommendations.
• Communicate repair and maintenance recommendations in a way that customers can easily understand.
• Provide customers with accurate estimates of parts, labor, and anticipated completion times.
• Review technician findings and recommendations with customers.
• Obtain customer authorization before additional work is performed.
• Communicate regularly with customers regarding the status of their vehicle.
• Coordinate with Technicians, Parts personnel, and Service Management to ensure repairs are completed efficiently and correctly.
• Monitor repair orders and follow up on delayed or additional repairs.
• Explain completed repairs and recommended maintenance at vehicle delivery.
• Review invoices and ensure customers understand charges and work performed.
• Schedule future maintenance and service appointments.
• Follow up with customers after service visits to ensure satisfaction.
• Maintain accurate customer and vehicle records.
• Promote recommended maintenance, service specials, manufacturer campaigns, warranties, and other available services.
• Meet or exceed established customer satisfaction, sales, productivity, and performance goals.
• Handle customer concerns professionally and work toward effective resolutions.
• Stay current on vehicle technology, manufacturer requirements, service procedures, and dealership policies.
• Properly utilize dealership systems, technology, and communication tools.
• Maintain a clean, organized, and professional work environment.
• Follow all company safety policies and procedures.
• Perform other duties as assigned by management.

Skills

Automotive service experience

Customer service

Communication skills

Organizational skills

Multitasking

Team collaboration

Problem solving

Job description

Lou Fusz Automotive Network in St. Louis is seeking an Automotive Service Advisor to connect customers with our Service Department, ensuring they feel informed, valued, and confident in the care their vehicle receives.

The role emphasizes building trust, clear communication, and delivering an exceptional service experience. This is a union-position governed by District No. 9, IAMAW AFL-CIO, with comprehensive benefits and career growth opportunities.