Automotive Service Advisor – Award-Winning Training

Sonic Automotive; Belmont (CA); On-site; USD 75,000 - 175,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA

401k

PTO

Training and development

Job summary

Autobahn Motors is seeking a Service Advisor to be a key member of our service team. You will be the liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired promptly while delivering outstanding customer service. The ideal candidate has 2+ years in a high-volume dealership, Mercedes-Benz experience, and proficiency with CDK.

You will greet customers, document issues, explain estimates, schedule service, and maintain detailed service records. U.S.

Qualifications

• Minimum 2+ years experience as a Service Advisor in a high-volume dealership.
• Experience with Mercedes-Benz brand.
• CDK experience and service department knowledge.
• Authorized to work in the USA; valid driver's license; able to pass background checks.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.

Skills

Customer service

Communication

Multitasking

Organization

Time management

Dealership experience

Mercedes-Benz experience

Tools

CDK

Job description

Autobahn Motors is seeking a Service Advisor to be a key member of our service team. You will be the liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired promptly while delivering outstanding customer service. The ideal candidate has 2+ years in a high-volume dealership, Mercedes-Benz experience, and proficiency with CDK.

You will greet customers, document issues, explain estimates, schedule service, and maintain detailed service records. U.S.