Service Advisor Autobahn Motors

Sonic Automotive; Belmont (CA); On-site; USD 75,000 - 175,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA

401k

PTO

Training and development

Job summary

Autobahn Motors is seeking a Service Advisor to be a key member of our service team. You will be the liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired promptly while delivering outstanding customer service. The ideal candidate has 2+ years in a high-volume dealership, Mercedes-Benz experience, and proficiency with CDK.

You will greet customers, document issues, explain estimates, schedule service, and maintain detailed service records. U.S.

Qualifications

• Minimum 2+ years experience as a Service Advisor in a high-volume dealership.
• Experience with Mercedes-Benz brand.
• CDK experience and service department knowledge.
• Authorized to work in the USA; valid driver's license; able to pass background checks.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.

Skills

Customer service

Communication

Multitasking

Organization

Time management

Dealership experience

Mercedes-Benz experience

Tools

CDK

Job description

Autobahn Motors is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.

Salary: $75,000 to $175,000

Benefits

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Preferred

• At least 2+ years experience as a Service Advisor in a high-volume dealership setting.
• Experience with Mercedes-Benz brand.
• Dealership Advisor and Sales experience a plus.
• Excellent CSE and Hours per RO.
• Experience using and working with CDK.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.

Required

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

(The Service Advisor Position has a pay scale consisting of the following elements and ranges. Wages include Base Hourly Compensation. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Schedule

• Full Time
• Monday through Saturday availability
• Sundays off

All your information will be kept confidential according to EEO guidelines.