Automotive Service Advisor

Precision Auto; West Springfield (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Top pay for experienced advisors

Monthly bonuses and profit sharing

Five‑day work week

No nights or weekends ever

401(k)

On‑the‑job training

Job summary

Precision Auto Repair is seeking an experienced Automotive Service Advisor to be the main liaison between customers and technicians in our busy West Springfield shop. You will explain repairs, prepare estimates, and guide customers through the repair process to ensure a transparent, high‑quality service experience.

We offer top pay, monthly bonuses, a five‑day work week, and a no nights or weekends policy. Join a family‑owned shop with a strong reputation and opportunities for growth.

Qualifications

• Previous Automotive Service Advisor, Service Writer, or automotive customer service experience preferred.
• Strong customer service and communication skills.
• Ability to confidently explain automotive repairs and maintenance.
• Comfortable presenting estimates and asking customers to authorize recommended work.
• Ability to manage multiple customers and repair orders at the same time.
• Strong phone and in-person communication skills.

Responsibilities

• Be the primary connection between customers and technicians.
• Explain repair and maintenance recommendations to customers.
• Prepare estimates and communicate throughout the repair process.
• Ensure each customer receives professional and transparent service.
• Collaborate with technicians to deliver a great customer experience.

Skills

Customer service

Communication

Explain repairs

Multi-tasking

Computer skills

Attention to detail

Valid driver's license

Team collaboration

Tools

Shop management software

Job description

Top Pay + Bonuses.
No Nights or Weekends Ever.
Established, Busy Repair Shop.

Are you an experienced Automotive Service Advisor who knows how to take care of customers, communicate repairs clearly, and keep a busy automotive repair shop moving?

Precision Auto Repair is a 20-year, family-owned auto repair shop in West Springfield, MA with a second location in South Windsor, CT. We’ve been voted a Top Auto Repair Shop for 10 straight years, and we're looking for an experienced Automotive Service Advisor to join our team.

We're looking for someone who can build relationships with customers, confidently present recommended repairs and maintenance, manage the repair process from start to finish, and work closely with our technicians to deliver an excellent customer experience.

About the Role:

As an Automotive Service Advisor at Precision Auto Repair, you'll be the primary connection between our customers and technicians.

You'll help customers understand what's happening with their vehicles, explain repair and maintenance recommendations, prepare estimates, communicate throughout the repair process, and make sure each customer receives professional and transparent service.

This isn't a high-pressure sales position. We're looking for someone who understands that great automotive sales come from communication, education, trust, and follow-through.

For the right person, this position offers strong earning potential and opportunities to grow into management and future leadership roles as Precision Auto continues to expand.

What We Offer:

• Top pay for experienced Automotive Service Advisors.
• Monthly performance bonuses and profit sharing.
• Five-day work week.
• No nights. No weekends. Ever.
• Paid vacation.
• Paid well days.
• 401(k).
• On-the-job training and continued development.
• Established shop with a loyal customer base.
• Consistent workflow.
• Modern shop management and digital inspection systems.
• Family-oriented workplace that respects your time outside of work.
• Professional, experienced technicians and support staff.
• Opportunities for advancement as the company grows.
• A team culture built around effort, honesty, accountability, and growth.

What We're Looking For:

• Previous Automotive Service Advisor, Service Writer, or automotive customer service experience preferred.
• Strong customer service and communication skills.
• Ability to confidently explain automotive repairs and maintenance.
• Comfortable presenting estimates and asking customers to authorize recommended work.Ability to manage multiple customers and repair orders at the same time.
• Strong phone and in-person communication skills.
• Organized and detail-oriented.
• Comfortable working with computers and automotive shop management software.
• Basic understanding of automotive repair and maintenance.
• Ability to work closely with technicians and communicate information accurately.
• Positive, professional attitude.
• Valid driver's license.
• References.
• Desire to learn, improve, and grow with the company.

Why Precision Auto Repair:

At Precision Auto Repair, we don't just fill positions—we build careers.

Our Service Advisors aren't expected to pressure customers into repairs they don't need. We believe the best advisors listen to the customer, understand their concerns, educate them about their vehicle, and help them make informed decisions.

We've spent 20 years building our reputation and customer base, and we're looking for someone who wants to become part of that long-term.

If you're an experienced Automotive Service Advisor looking for strong earning potential, a professional workplace, no nights or weekends, and an opportunity to grow, we'd like to meet you.

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