Automotive Service Advisor

EasyCare Recruiting; Iowa (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Job summary

TheColonial Automotive Group is seeking an Elite Service Advisor to join its team in the Plymouth area. This role emphasizes delivering an exceptional customer experience, coordinating repairs, and building lasting relationships with customers through proactive communication and trusted service.

Ideal candidates have at least 2 years of dealership service experience, familiarity with Ford/Lincoln, and strong problem-solving abilities.

Qualifications

• Minimum 2 years service advisor dealership experience.
• Familiarity with Ford / Lincoln franchises is desirable.
• Strong customer-relations and problem-solving skills.
• Ability to collaborate with BDC personnel, technicians and other staff.

Responsibilities

• Greet every customer with professionalism and enthusiasm.
• Listen first, then recommend maintenance and repair options.
• Clearly explain vehicle recommendations to customers.
• Keep customers informed through proactive communication.
• Coordinate repairs with technicians and parts department.
• Ensure vehicles are delivered on time with a positive ownership experience.
• Build long-term relationships to drive repeat business.

Skills

Customer service mindset

Effective communication

Under pressure

Initiative

Honesty builds trust

Relationship building

Tools

AutoMate DMS

MS Office

Job description

Plymouth, United States | Posted on 09/11/2026

THEBEST SERVICE ADVISORS DON'T JUST WRITE REPAIR ORDERS...TheyBuild Trust. Create Relationships. Drive Results.

EliteService Advisor Opportunity

Theaverage Service Advisor checks customers in and out.Thebest Service Advisors build lifelong relationships.

Ifyou're passionate about delivering an exceptional customer experience, enjoyhelping people, and thrive in a fast-paced environment where every day isdifferent, we want to meet you.

We'relooking for professionals who believe customer service isn't just part of thejob—it's the reason for the job.

Thisisn't just another advisor position.

It'san opportunity to build a career with a dealership that invests in its people,rewards performance, and believes great employees deserve great opportunities.

WhoYou Are

• Yougenuinely enjoy helping people.
• Youcommunicate with confidence and professionalism.
• Youthrive under pressure and stay organized.
• Youdon't wait to be told what to do—you take initiative.
• Youunderstand that honesty builds trust and trust builds lifelong customers.
• Yousee every interaction as an opportunity to exceed expectations.
• Youbelieve details matter because customer experience matters.

WhatYou'll Do

• Welcomeevery customer with professionalism and enthusiasm.
• Listenfirst. Recommend second.
• Clearlyexplain vehicle maintenance and repair recommendations.
• Keepcustomers informed through proactive communication.
• Coordinaterepairs with technicians and the parts department.
• Delivervehicles on time while creating an outstanding ownership experience.
• Buildlong-term customer relationships that keep people coming back.

WhatSuccess Looks Like

• High Customer Satisfaction Scores
• Strong Customer Retention
• Exceptional Communication
• Consistent Maintenance RecommendationAcceptance
• Repeat Customers Who Ask for You by Name

WhoExcels Here

• Peoplewho love solving problems.
• Peoplewho care about customers.
• Peoplewho enjoy learning.
• Peoplewho embrace accountability.
• Peoplewho take pride in doing things the right way.
• Ifyou're motivated by growth, teamwork, and making a difference every day, you’llfeel right at home.

We’renot looking for someone to simply write repair orders.We’relooking for someone who wants to become the most trusted person our customersmeet.

Ifyou’re ready to build a career—not just take another job—we'd love to have aconfidential conversation.

TheColonial Automotive Group has15 locations throughout the MetropolitanBoston, South Shore and Central Mass area. We offer tremendouspersonal growth opportunities, excellent compensation and benefit packages aswell as a supportive and entrepreneurial environment. We are a progressiveorganization with a focus on e-commerce and digital marketing, as well astraditional marketing and we promote an award-winning customer focused salesand service experience. Our service and parts department is award-winning andrecord setting, both in volume and customer satisfaction.

Requirements

Theideal candidate will:

• Havea minimum of 2 years service advisor dealership experience
• Havefamiliarity with the Ford / Lincoln franchises
• Haveability in many aspects of fixed operations including warranty, customer payand internal RO and work control, dispatch, technician interaction, businessgrowth, customer relations etc.
• Workwith BDC personnel and technicians.
• Workclosely with all dealership personnel to ensure inventory health, customerexperience and dealership CSI remains high.
• Possessthe ability to work with staff to ensure that all operational guidelines areadhered to.
• Befamiliar with AutoMate DMS (Beneficial, but not required) as well as basicknowledge of Microsoft Office applications.
• Haveexcellent problem-solving skills in customer facing situations.

WhatWe Offer

• Competitivesalary plus performance incentives