Automotive Service Advisor

Midas WALNUT CREEK 1823; Walnut Creek (CA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Paid time off

Paid holidays

Sick Leave

Job summary

Midas Walnut Creek is seeking an Automotive Service Writer Advisor to promote the Midas name and services, analyze vehicle service needs, and communicate those needs to customers. You will ensure quality services are performed in a timely manner and maintain a professional shop image.

You will greet customers, write estimates, suggest services, and relate repair options clearly. Expect to oversee technicians and contribute to a high standards of customer care.

Qualifications

• Estimating and creating parts and labor estimates.
• Excellent customer service and communication skills.
• Problem solving and ability to explain repairs to customers.

Responsibilities

• Meet and greet Customers.
• Write estimates, and suggest services to the customer.
• Explain needed repairs in clear terms to customers; discuss costs.
• Oversee work by technicians and review inspection notes.
• Sell Maintenance, Brakes, Tires and more; build rapport with customers.

Skills

Estimating

Product Knowledge

Customer Service

Problem Solving

Education

High School Diploma or equivalent

Job description

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Paid time off

At Midas / Speedee Walnut Creek, we are a leader in selling and repairing Brakes, Maintenance, Oil Change, Tires and more. You can think of us as " The one stop shop dealer alternative".

Benefits offered:

• Paid holidays
• 401k
• Sick Leave
• Employee discounts

Job Description:

Help promote the Midas name and services, analyze vehicle service needs, effectively communicate those needs to the customer; and ensure that quality services are performed on the vehicle in a timely yet thorough manner.

They also ensure the shop maintains a high professional image.

Specific Responsibilities:

• Meet and greet Customers.
• Write estimates, and suggest services to the customer.
• Superior ability to positively relate and communicate with customers, including outstanding telephone skills.
• Some Mathematical skills are necessary for creation of estimates and billing.
• Ability to make fair and honest recommendations to customers of needed repairs and potential problem areas.

Additional responsibilities:

• You will check vehicle maintenance records; examining service schedules.
• Write estimates for parts and labor, review suggested services with customers.
• Sell Maintenance, Brakes, Tires, Alignments and more. We are full service shop.
• Build a great rapport and relationship with customers so they continually return for their service needs.
• Oversee work done by tech by reviewing inspection forms and tech notes for suggested services.

We are a destination for Tires, Brakes, Oil Change and all the maintenance and repair. If you have worked at Big o Tires, Wheel Works, Firestone, Pep Boys, Sears Auto, Goodyear or other tire outlet, that is a plus.

Automotive Service Writer Advisor Skills and Qualifications:

Estimating, Product Knowledge, Customer Service, Problem Solving

All Candidates:

• High School Diploma or equivalent (preferred)
• Must have Clean and Valid driver's license in good standing
• Candidates must have good communication skills and can work well with others and must be Punctual and reliable, Self-Motivated, Focused on Quality, willing and able to work hard and efficiently.

Job Type: Full-time

Experience:

• Service writing: 2 years (Preferred)

License:

• CA driver license (Preferred)

Equal Opportunity Employer and Drug Free Workplace

Paid Training:

• Yes

Management:

• Store Manager
• Assistant Manager

Job Type: Full-time

Pay: $35,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Experience:

• automotive: 1 year (Preferred)
• Sales: 1 year (Preferred)

auto, automotive mechanic, mechanics, tech, technician, journeyman, jobber, R&R, master, experienced, service writer, service advisor