Automotive Service Advisor

Rapp SubSuper, LLC dba Bill Rapp Subaru; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Georgica Auto Holdings is seeking an Automotive Service Advisor to be the primary contact for customers seeking maintenance and repair services. You will translate vehicle symptoms into actionable recommendations and ensure a smooth, satisfactory experience.

You will greet customers, document issues, prepare estimates, and communicate timelines. A background in automotive service, strong communication, and customer service skills are essential in this fast-paced environment.

Qualifications

• High school diploma or equivalent; automotive certification is a plus.
• 2+ years experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
• Strong communication and customer service skills.
• Solid understanding of automotive systems and repair procedures.
• Ability to explain technical information clearly to customers.
• Valid driver's license with clean driving record.

Responsibilities

• Greet customers and document vehicle issues and service requests.
• Identify additional service needs during walk-arounds.
• Prepare accurate service estimates including parts and labor.
• Communicate status and completion times to customers.
• Coordinate with technicians and act as liaison between customer and shop.
• Process service orders, invoices, and payments.
• Maintain customer records and vehicle service history.
• Promote maintenance packages and accessories.
• Resolve complaints professionally and escalate when needed.
• Adhere to company policies and safety guidelines.

Skills

Communication

Customer service

Interpersonal skills

Organizational skills

Attention to detail

Explain technical info

Automotive knowledge

Valid driver’s license

Education

High school diploma

Automotive certification

Post-secondary education

Tools

Automotive software

POS systems

Job description

Job Summary

As an Automotive Service Advisor at Georgica Auto Holdings, you will be the primary point of contact for customers seeking vehicle maintenance and repair services. You will translate customer needs and vehicle symptoms into actionable service recommendations, ensuring a smooth and satisfactory experience.

Compensation Range: $40,000 - $60,000 annually

Job Responsibilities

• Greet customers warmly, listen attentively to their concerns, and accurately document vehicle issues and service requests.


• Conduct thorough walk-arounds of vehicles with customers to identify additional service needs and explain recommended repairs.


• Prepare accurate and transparent service estimates, explaining the scope of work, parts required, and labor costs.


• Communicate regularly with customers regarding the status of their vehicle repairs, any unexpected issues, and estimated completion times.


• Coordinate with service technicians to ensure timely and efficient completion of repairs, acting as a liaison between the customer and the shop.


• Process service orders, generate invoices, and handle customer payments accurately.


• Maintain comprehensive customer records and vehicle service history.


• Promote additional services, maintenance packages, and accessories as appropriate.


• Resolve customer complaints and concerns professionally and effectively, escalating issues to management when necessary.


• Adhere to all company policies, procedures, and safety guidelines.

Job Qualifications

• High school diploma or equivalent; a post-secondary degree or certification in automotive technology or a related field is a plus.


• Proven experience (2+ years preferred) as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.


• Strong understanding of automotive systems and repair procedures.


• Excellent communication, interpersonal, and customer service skills.


• Proficiency in using automotive service software and point-of-sale systems.


• Ability to explain technical information clearly and concisely to non-technical customers.


• Strong organizational skills and attention to detail.


• Valid driver's license and a clean driving record.


• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.


• A positive attitude and a commitment to customer satisfaction.

At Georgica Auto Holdings, we are committed to excellence in automotive retail and service, guided by integrity, accountability, and respect. As a group of dealerships serving our communities, we recognize that our success is built not only on the vehicles we sell or service, but on the trust we earn every day. Our organization brings together experienced professionals across sales, service, finance, parts, and administration, working collaboratively to deliver a seamless and transparent customer experience. We believe that true success is achieved through teamwork; when individuals support one another, share knowledge, and uphold common standards of professionalism. Ethical conduct is the foundation of our business. We hold ourselves to the highest standards of honesty, fairness, and moral responsibility in every interaction - with our customers, colleagues, partners, and the communities we serve. We believe that long-term relationships are built on transparency and respect, and we expect every member of our team to always act with integrity. We are dedicated to fostering a workplace culture grounded in: Collaboration - Working together across departments and locations to achieve shared goals Integrity - Doing what is right, even when no one is watching Accountability - Taking ownership of our responsibilities and outcomes Respect - Valuing our colleagues, customers, and community At Georgica Auto Holdings, we are proud of the reputation we continue to build - one based on trust, professionalism, and principled leadership. We seek individuals who share our commitment to ethical excellence and who are motivated to contribute to a culture where character matters as much as performance.