Automotive Service Advisor

HOP OPERATING COMPANY LLC dba HONDA OF PRINCETON; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) retirement plan

Paid time off (PTO)

Career growth & advancement

Professional training & development

Job summary

Honda of Princeton is seeking a motivated Service Advisor to be the primary contact between customers and the Service Department. You’ll help customers understand their vehicle’s service needs, recommend maintenance and repairs, and ensure a smooth experience from check-in to delivery.

Automotive experience is preferred, but we are willing to train the right candidate. Join our team in Princeton, NJ and grow through training, development and advancement opportunities.

Qualifications

• Previous Service Advisor experience is a plus.
• Automotive, dealership, sales or customer service experience preferred.
• Excellent communication and customer service skills.
• Basic computer skills and willingness to learn dealership software.

Responsibilities

• Greet customers and create a welcoming experience.
• Listen to customer concerns and identify service needs.
• Recommend maintenance and repair services.
• Prepare accurate repair orders.
• Explain services, pricing and repair recommendations.
• Communicate with technicians and monitor vehicle progress.
• Keep customers updated throughout the repair process.
• Obtain authorization for additional repairs.
• Review completed work with customers.
• Coordinate vehicle pickup and delivery.
• Follow up with customers after service.
• Maintain accurate customer and vehicle information.
• Work toward sales and customer satisfaction goals.

Skills

Excellent communication

Customer service

Organizational skills

Multitasking

Explain services clearly

Professional demeanor

Fast-paced environment

Tools

Dealership software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Automotive Service Advisor Honda of Princeton | Princeton, NJ Full-Time | Perks & Benefits $80,000.00 - $110,000.00 annually

• Health, dental & vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Career growth & advancement opportunities
• Professional training & development

About the Position

Honda of Princeton is looking for a motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you’ll be the primary point of contact between our customers and the Service Department. You’ll help customers understand their vehicle’s service needs, recommend maintenance and repairs, and ensure a smooth experience from check-in to vehicle delivery. Automotive experience is preferred, but we are willing to train the right candidate.

What You’ll Do

• Greet customers and create a welcoming experience
• Listen to customer concerns and identify service needs
• Recommend maintenance and repair services
• Prepare accurate repair orders
• Explain services, pricing and repair recommendations
• Communicate with technicians and monitor vehicle progress
• Keep customers updated throughout the repair process
• Obtain authorization for additional repairs
• Review completed work with customers
• Coordinate vehicle pickup and delivery
• Follow up with customers after service
• Maintain accurate customer and vehicle information
• Work toward sales and customer satisfaction goals

What We’re Looking For

• Previous Service Advisor experience is a plus
• Automotive, dealership, sales or customer service experience preferred
• Excellent communication and customer service skills
• Professional and friendly personality
• Strong organizational and multitasking abilities
• Comfortable working in a fast-paced environment
• Ability to explain automotive services clearly
• Basic computer skills and willingness to learn dealership software
• Goal-oriented and motivated to succeed
• Valid driver’s license and good driving record

Why Honda of Princeton?

Join a team where you can learn, grow and build a long-term career in the automotive industry. We provide training, professional development and opportunities for advancement while giving you the tools and support needed to succeed.

Georgica Auto Holdings

At Georgica Auto Holdings, we are committed to excellence in automotive retail and service, guided by integrity, accountability, and respect. As a group of dealerships serving our communities, we recognize that our success is built not only on the vehicles we sell or service, but on the trust we earn every day. Our organization brings together experienced professionals across sales, service, finance, parts, and administration, working collaboratively to deliver a seamless and transparent customer experience. We believe that true success is achieved through teamwork; when individuals support one another, share knowledge, and uphold common standards of professionalism. Ethical conduct is the foundation of our business. We hold ourselves to the highest standards of honesty, fairness, and moral responsibility in every interaction - with our customers, colleagues, partners, and the communities we serve. We believe that long-term relationships are built on transparency and respect, and we expect every member of our team to always act with integrity. We are dedicated to fostering a workplace culture grounded in:

• Collaboration - Working together across departments and locations to achieve shared goals
• Integrity - Doing what is right, even when no one is watching
• Accountability - Taking ownership of our responsibilities and outcomes
• Respect - Valuing our colleagues, customers, and community

At Georgica Auto Holdings, we are proud of the reputation we continue to build - one based on trust, professionalism, and principled leadership. We seek individuals who share our commitment to ethical excellence and who are motivated to contribute to a culture where character matters as much as performance.