Automotive Service Advisor

DELLA Toyota; Town of Plattsburgh (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Employee discounts

Job summary

DELLA Auto Group is seeking a motivated Service Advisor to act as the liaison between customers and the service department. This full-time role offers a competitive salary with performance bonuses and a comprehensive benefits package.

You will greet customers, schedule service, communicate with technicians, review estimates, and ensure timely completion while upholding high customer service standards. The ideal candidate has at least a high school diploma (Automotive Technology preferred), 2+

Qualifications

• High school diploma or equivalent required. Automotive Technology coursework preferred.
• Minimum 2 years of experience as a Service Advisor in the auto industry.
• Strong customer service and sales skills.
• Excellent communication and interpersonal skills.
• Proficient computer skills; knowledge of automotive systems and technology.
• Ability to multitask in a fast-paced environment.
• Valid driver's license with clean driving record.

Responsibilities

• Greet and assist customers in a courteous and professional manner.
• Schedule appointments for vehicle service and repairs.
• Communicate with technicians and update customers on vehicle status.
• Review and explain service recommendations and cost estimates to customers.
• Provide accurate quotes and obtain customer authorization for repairs or services.
• Monitor and manage repair orders to ensure timely completion and customer satisfaction.
• Maintain a clean and organized work area and follow safety protocols.

Skills

Customer service

Sales

Communication

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Automotive Technology coursework preferred

Job description

Job Summary:We are currently seeking a highly motivated and experienced Service Advisor to join our team at DELLA Auto Group. As a Service Advisor, you will play a vital role in providing exceptional customer service to our clients and serving as a liaison between customers and our service department. This is a full-time position with a competitive salary in the Auto industry.Compensation & Benefits:- Competitive salary in the Auto industry- Performance-based bonuses and incentives- Comprehensive benefits package including health, dental, and vision insurance- 401(k) retirement plan with company match- Paid time off and sick leave- Employee discounts on vehicle purchases, parts, and serviceResponsibilities:- Greet and assist customers in a courteous and professional manner- Schedule appointments for vehicle service and repairs- Communicate with technicians and update customers on the status of their vehicles- Review and explain service recommendations and cost estimates to customers- Provide accurate quotes and obtain customer authorization for repairs or services- Monitor and manage repair orders to ensure timely completion and customer satisfaction- Maintain a high level of customer service and handle any customer concerns or complaints- Keep track of service department inventory and order necessary parts- Maintain a clean and organized work area- Adhere to all safety protocols and company policies- Continuously improve knowledge of automotive products, services, and industry trendsRequirements:- High school diploma or equivalent, post-secondary education in Automotive Technology is preferred- Minimum of 2 years of experience as a Service Advisor in the Auto industry- Strong customer service and sales skills- Excellent communication and interpersonal skills- Proficient computer skills and knowledge of automotive systems and technology- Ability to multitask and work in a fast-paced environment- Valid driver's license with a clean driving recordDELLA Auto Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.