Automotive Service Advisor

Stevens Point Ford; Stevens Point (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401K Plan

Medical and Dental

PTO

Flexible work schedule

Job summary

Stevens Point Ford in Stevens Point, WI seeks a Service Advisor to own the customer experience in the service lane and be the first point of contact for customers. You will be versed in product offerings, inventory needs, technician scheduling and delivering excellent customer service. New to automotive?

hospitality or retail experience is welcome. Responsibilities include greeting customers, explaining repair processes, and ensuring a smooth flow of work through the service department.

Qualifications

• Excellent customer service skills to greet and assist customers.
• Ability to manage others and coordinate workflow in the service lane.
• Strong time management and organizational skills for busy service bays.
• Professional communication with customers and team members.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Own the customer's experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

People management

Time management

Excellent communication

Job description

Job Summary

$40,000 to $55.000 per year plus bonus.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

• 401KPlan
• Medical and Dental
• PTO
• Flexible work schedule

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Requirements

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.