Service Advisor

DELLA Auto Group; Town of Queensbury (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

Life & disability

PTO

401K with company match

Job summary

DELLA Auto Group in New York is seeking a Service Advisor to join a team that values integrity and community. We offer a temperature-controlled shop, a collaborative environment, and a strong commitment to being the best in NY.

You will greet customers, collect vehicle information, and clearly report symptoms to guide maintenance decisions. The role emphasizes accurate cost estimates, customer follow-up, and transparent communication of work performed.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer Satisfaction

Service Advisor experience

Energy level

Integrity

Long-term career mindset

Job description

The DELLA Auto Group believes our current success and future growth is attributed to our employees. Family-owned and operated for over 40 years, we have continued to grow while holding true to our family values of integrity, graciousness, and community.

At DELLAAuto Group, you can expect to work on a team of bright, motivated, and energetic professionals. Our team is collaborative and encourages success amungst each of our members. We work toward a common goal of providing the best service in the industry.

SUMMARY

We are looking for a service advisor to join our team. We provide an excellent working environment and temperature-controlled shop. Come be part of a team determined to be the best in NY!

WHAT WE OFFER:

• Medical, dental, vision
• Life & disability provided by group
• PTO
• 401K with company match

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity