Service Advisor

Hireology; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision plans

Paid holidays & PTO

Short/long-term disability

Life insurance

401(k)

Vehicle purchase discounts

Employee discounts on parts/services

Referral program

Job summary

Hireology is seeking a Service Advisor to join our automotive service team in Orlando. You will schedule service work, communicate with customers, and coordinate with technicians to ensure timely diagnostics and repairs.

The role emphasizes delivering exceptional customer service, accurate issue documentation, and effective communication about estimates, times, and approvals. A professional appearance and a drive for high customer satisfaction are essential.

Qualifications

• Experience as a Service Advisor is a plus but not required.
• Excellent communication and customer service skills.
• Proficiency with computers and basic math.
• Self-motivated with the ability to set and achieve targeted goals.
• Strong organizational and time-management skills.
• Professional, well-groomed personal appearance.
• Proven track record of positive customer satisfaction results.
• Clean driving record and valid driver's license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and document vehicle issues accurately.
• Manage service orders and flow of the Drive Lane, ensuring prompt and courteous service.
• Notify customers of changes in estimates or promised times and obtain authorization for additional repairs.
• Provide concierge support for all owner inquiries, in person or by phone.
• Distribute work among technicians according to store policy.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Support positive employee relations by maintaining good relationships and adhering to policies.

Skills

Customer service

Communication skills

Computer literacy

Math skills

Time management

Organizational skills

Professional appearance

Customer satisfaction

Driving license

Job description

Service Advisor

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to the customers while providing an excellent customer service experience. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Discounts on Parts and Service Repairs
• Aggressive Employee Referral Program with Bonus Opportunities

Responsibilities:

• Greet customer in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Manage service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and attentive service.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Distribute work between technicians according to store policy.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Maintain good working relationships to foster positive employee relations.
• Comply with all company policies, procedures and safety standards.
• Other duties as assigned.

Qualifications:

• Previous experience as a Service Advisor is a plus but not required.
• Good communication and customer service skills.
• Computer competency and basic math skills.
• Self-motivated with the ability to set and achieve targeted goals.
• Organizational and time management skills.
• Professional, well-groomed personal appearance.
• Strong record of positive customer satisfaction results.
• Clean driving record and valid driver's license.

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.