Service Advisor

DELLA Toyota; City of Glens Falls, Northern (NY, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life and disability insurance

Paid time off

401K with company match

Job summary

DELLA Auto Group in New York is seeking a Service Advisor to join our team. You will greet customers, collect vehicle information, and report symptoms to help guide maintenance decisions in a temperature-controlled shop.

We offer a collaborative environment with opportunities for growth, a focus on customer satisfaction, and a comprehensive benefits package including medical, dental, vision, life and disability insurance, PTO and a 401(k) plan with company match.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer satisfaction

Job description

The DELLA Auto Group believes our current success and future growth is attributed to our employees. Family-owned and operated for over 40 years, we have continued to grow while holding true to our family values of integrity, graciousness, and community.

At DELLAAuto Group, you can expect to work on a team of bright, motivated, and energetic professionals. Our team is collaborative and encourages success amungst each of our members. We work toward a common goal of providing the best service in the industry.

SUMMARY

We are looking for a service advisor to join our team. We provide an excellent working environment and temperature-controlled shop. Come be part of a team determined to be the best in NY!

WHAT WE OFFER:

• Medical, dental, vision
• Life & disability provided by group
• PTO
• 401K with company match

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity