Service Advisor

DELLA Auto Group; City of Plattsburgh (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

Life & disability provided by group

PTO

401K with company match

Job summary

DELLA Auto Group, a family-owned dealer in New York, is seeking a Service Advisor to join its team. The role emphasizes exceptional customer satisfaction, accurate estimating, and clear communication with customers about repairs and costs.

Join a safety-conscious, temperature-controlled shop environment with opportunities for career growth in a collaborative team. The company offers stability and a long-term career path in the NY market.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customers

Skills

Customer satisfaction

Service advisor experience

Communication

Job description

The DELLA Auto Group believes our current success and future growth is attributed to our employees. Family-owned and operated for over 30 years, we have continued to grow while holding true to our family values of integrity, graciousness, and community.

At DELLA Auto Group, you can expect to work on a team of bright, motivated, and energetic professionals. Our team is collaborative and encourages success among each of our members. We work toward a common goal of providing the best service in the industry.

Summary

If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We are looking for a service advisor to join our team. We provide an excellent working environment and temperature-controlled shop. Come be part of a team determined to be the best in NY!

WHAT WE OFFER:

• Medical, dental, vision
• Life & disability provided by group
• PTO
• 401K with company match

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity