Automotive Service Advisor

Rairdon Auto Group; Sumner (WA); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Short Term Disability

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Paid Holidays

401k Match

Paid Time Off

Job summary

Honda of Sumner is seeking a friendly, driven Service Advisor to join our growing team. You’ll greet customers, listen to concerns, and coordinate with technicians to keep service moving smoothly.

This is a full-time role in Sumner, WA, offering total annual compensation from $50,000 to $150,000 with commissions and a robust benefits package including medical, dental, vision, 401(k) with match, PTO, and holidays.

Qualifications

• Previous Service Advisor or automotive customer service experience preferred.
• Strong communication and problem-solving skills.
• A customer-first attitude and a professional demeanor.
• Ability to multitask in a busy service drive.
• Familiarity with DMS software is a bonus.

Responsibilities

• Greet service customers with a professional and welcoming attitude.
• Listen to vehicle concerns and document issues clearly.
• Communicate with technicians to determine service needs and timelines.
• Provide accurate cost and time estimates.
• Recommend maintenance and repair services based on vehicle history and Honda guidelines.
• Keep customers informed throughout the service process.
• Ensure smooth and timely vehicle pickup and payment.
• Deliver top-tier customer satisfaction every single time.

Skills

Customer service

Communication

Problem-solving

Multitasking

Tools

DMS software

Job description

Job Details

Job Location: Honda of Sumner (HOFS) - Sumner, WA 98390.

Salary Range: $50,000.00 - $150,000.00 Commission/year.

Service Advisor – Join the Team at Rairdon’s Honda of Sumner!

Compensation

Full‑time total annual compensation between $50,000.00 - $150,000.00; including monthly 6% commissions of individual gross profit on service, detail, and parts in accordance with the terms of pay plan; additional monthly 2% commission of individual gross profit on service and parts if the dealership’s monthly customer satisfaction scores exceed the national average in accordance with terms of pay plan.

Benefits

• Medical, Vision, and Dental Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 6 Paid Holidays subject to completion of 90‑day introductory period
• 401k plan with match, subject to completion of the introductory period and other eligibility requirements
• Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full‑time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full‑time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.

Job Overview

Honda of Sumner is looking for a friendly, driven, and customer‑focused Service Advisor to join our growing team. If you’re passionate about cars and thrive in a fast‑paced, team‑oriented environment, we want to hear from you!

Responsibilities

• Greet service customers with a professional and welcoming attitude
• Listen to vehicle concerns and document issues clearly
• Communicate with technicians to determine service needs and timelines
• Provide accurate cost and time estimates
• Recommend maintenance and repair services based on vehicle history and Honda guidelines
• Keep customers informed throughout the service process
• Ensure smooth and timely vehicle pickup and payment
• Deliver top‑tier customer satisfaction every single time

Qualifications

• Previous Service Advisor or automotive customer service experience preferred
• Strong communication and problem‑solving skills
• A customer‑first attitude and a professional demeanor
• Ability to multitask in a busy service drive
• Familiarity with DMS software is a bonus

Equal Opportunity Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.