Automotive Service Advisor - Sumner, Washington, United States

Sunset Auto Family; Sumner (WA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Disability Insurance

Retirement Match

Job summary

Sunset Auto Family is seeking an experienced Service Advisor to join our team. You will diagnose customer needs, explain service options, and coordinate with technicians to ensure quality outcomes.

Ideal candidates bring strong communication skills, a process-driven mindset, and knowledge of automotive service terminology to accurately estimate costs and times for services.

Qualifications

• Previous experience as an automotive service advisor/writer.
• Ability to work in a process-driven environment and with a dedicated team.
• Outstanding communication skills in both verbal and written.
• Working knowledge of vehicle service terms, automotive service needs, and automobile functions.

Responsibilities

• Inspect vehicle and refer to service history to identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by understanding product requirements.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Provide accurate cost and time estimates for the services recommended, communicate, and get proper authorization from customers.

Skills

Service advisor experience

Team collaboration

Communication skills

Automotive knowledge

Job description

Service Advisor

If you believe Customer Service is a true craft -- one built on charisma, communication, and thorough product knowledge - we want to talk to you!

Benefits:

• Paid Time Off
• Medical, Dental, Vision
• Life insurance, Short- and long-term disability coverage
• Retirement program with company match

Qualifications:

• Previous experience as an automotive service advisor/ writer.
• Ability to work well in a process driven environment and with a dedicated team.
• Outstanding communication skills in both verbal and written.
• Working knowledge of vehicle service terms, automotive service needs, and automobile functions.

Responsibilities:

• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.

When you join our organization, you will enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you will experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organization needs, as necessary. We are an Equal Opportunity Employer.