Automotive Service Advisor

Rairdon’s Dodge Chrysler Jeep of Marysville; Arlington (TX); On-site; USD 72,000 - 156,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k plan with match

Paid Time Off

Job summary

Rairdon’s Dodge Chrysler Jeep of Marysville is hiring a Service Advisor to join their family-owned dealership in Arlington, TX. This full-time position offers a competitive salary ranging from $72,000 to $156,000 annually, including commissions based on performance.

Candidates should have prior customer service experience with a strong focus on communication and problem-solving skills. The role requires multitasking in a busy environment while maintaining a customer-first attitude and professionalism throughout the service process.

Comprehensive benefits include medical, dental, vision insurance, a 401k plan, and paid time off, promoting a healthy work-life balance.

Qualifications

• Previous Service Advisor or automotive customer service experience preferred.
• Strong communication and problem-solving skills.
• A customer-first attitude and a professional demeanor.

Responsibilities

• Greet service customers with a professional and welcoming attitude.
• Listen to vehicle concerns and document issues clearly.
• Communicate with technicians to determine service needs and timelines.
• Provide accurate cost and time estimates.
• Recommend maintenance and repair services based on vehicle history.
• Keep customers informed throughout the service process.
• Ensure smooth and timely vehicle pickup and payment.
• Deliver top-tier customer satisfaction every single time.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Multitasking

Familiarity with DMS software

Job description

Job Details

Job Location: DCJ of Marysville - Arlington, WA 98223

Salary Range: $72,000.00 - $156,000.00 Commission/year

Service Advisor – Join the Team at Rairdon’s Dodge Chrysler Jeep of Marysville!

Location: Marysville, WA | Full-Time | Great Benefits | Family-Owned Dealership

Compensation

Full-time total annual compensation between $72,000.00 - $156,000.00; including monthly 6.5-7.5% commissions of individual gross profit on service, detail, and parts (excluding warranty), 2% commissions of individual gross profit on parts warranty, and additional monthly 2% commission of individual gross profit on service and parts if the dealership’s monthly customer satisfaction scores exceed the national average.

90-day guarantee of $5,000.00 per month while you train for mentees, according to terms of pay plan.

Benefits

• Medical, Vision, and Dental Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 6 Paid Holidays subject to completion of 90-day introductory period
• 401k plan with match, subject to completion of the introductory period and other eligibility requirements
• Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.

Responsibilities

• Greet service customers with a professional and welcoming attitude
• Listen to vehicle concerns and document issues clearly
• Communicate with technicians to determine service needs and timelines
• Provide accurate cost and time estimates
• Recommend maintenance and repair services based on vehicle history and Honda guidelines
• Keep customers informed throughout the service process
• Ensure smooth and timely vehicle pickup and payment
• Deliver top-tier customer satisfaction every single time

Qualifications

• Previous Service Advisor or automotive customer service experience preferred
• Strong communication and problem-solving skills
• A customer-first attitude and a professional demeanor
• Ability to multitask in a busy service drive
• Familiarity with DMS software is a bonus

Equal Opportunity

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.