Customer-First Auto Service Advisor

Rairdon Auto Group; Sumner (WA); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Short Term Disability

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Paid Holidays

401k Match

Paid Time Off

Job summary

Honda of Sumner is seeking a friendly, driven Service Advisor to join our growing team. You’ll greet customers, listen to concerns, and coordinate with technicians to keep service moving smoothly.

This is a full-time role in Sumner, WA, offering total annual compensation from $50,000 to $150,000 with commissions and a robust benefits package including medical, dental, vision, 401(k) with match, PTO, and holidays.

Qualifications

• Previous Service Advisor or automotive customer service experience preferred.
• Strong communication and problem-solving skills.
• A customer-first attitude and a professional demeanor.
• Ability to multitask in a busy service drive.
• Familiarity with DMS software is a bonus.

Responsibilities

• Greet service customers with a professional and welcoming attitude.
• Listen to vehicle concerns and document issues clearly.
• Communicate with technicians to determine service needs and timelines.
• Provide accurate cost and time estimates.
• Recommend maintenance and repair services based on vehicle history and Honda guidelines.
• Keep customers informed throughout the service process.
• Ensure smooth and timely vehicle pickup and payment.
• Deliver top-tier customer satisfaction every single time.

Skills

Customer service

Communication

Problem-solving

Multitasking

Tools

DMS software

Job description

Honda of Sumner is seeking a friendly, driven Service Advisor to join our growing team. You’ll greet customers, listen to concerns, and coordinate with technicians to keep service moving smoothly.

This is a full-time role in Sumner, WA, offering total annual compensation from $50,000 to $150,000 with commissions and a robust benefits package including medical, dental, vision, 401(k) with match, PTO, and holidays.