Automotive Service Advisor

Rairdon Auto Group; New Jersey; On-site; USD 60,000 - 145,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k plan with match

Paid Time Off (PTO)

Job summary

Rairdon Auto Group is seeking a motivated and customer-focused Service Advisor to join our dedicated team at Rairdons Kia in Burlington, WA. In this role, you'll engage with customers, effectively communicate service requirements, and ensure an exceptional service experience.

The ideal candidate will have a background in automotive customer service, strong communication skills, and a passion for delivering top-tier service. We offer competitive compensation and a comprehensive benefits package, making this an excellent opportunity for your career.

Qualifications

• Experience as a Service Advisor or in automotive customer service preferred.
• Strong verbal communication skills are essential.
• Ability to handle multiple tasks in a high-traffic setting.

Responsibilities

• Greet customers and document vehicle concerns.
• Communicate with technicians for service needs.
• Provide accurate service estimates and keep customers informed.

Skills

Previous Service Advisor or automotive customer service experience

Strong communication and problem-solving skills

Customer-first attitude

Ability to multitask

Familiarity with DMS software

Job description

Job Details

Location: Rairdons Kia, Burlington, WA 98233.

Salary Range: $60,000.00 - $145,000.00 per year.

Commission: $60,000.00 - $145,000.00 per year.

Service Advisor – Join the Team at Rairdon’s Kia!

Compensation

Full-time total annual compensation between $60,000.00 - $145,000.00; including monthly 6% commissions of individual gross profit on service, detail, and parts D.O.E. in accordance with the terms of pay plan; additional monthly 2% commission of individual gross profit on service and parts if the dealership’s monthly customer satisfaction scores exceed national average in accordance with terms of pay plan.

60-day guarantee of $5,000.00 per month while you train for mentees, according to terms of pay plan!

Benefits

• Medical, Vision, and Dental Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 6 Paid Holidays subject to completion of 90-day introductory period
• 401k plan with match, subject to completion of the introductory period and other eligibility requirements
• Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, 80 hours of PTO each anniversary year, according to terms of PTO policies.

Rairdon’s Kia is looking for a friendly, driven, and customer-focused Service Advisor to join our growing team. If you’re passionate about cars and thrive in a fast-paced, team-oriented environment, we want to hear from you!

What You’ll Be Doing

• Greet service customers with a professional and welcoming attitude
• Listen to vehicle concerns and document issues clearly
• Communicate with technicians to determine service needs and timelines
• Provide accurate cost and time estimates
• Recommend maintenance and repair services based on vehicle history and Honda guidelines
• Keep customers informed throughout the service process
• Ensure smooth and timely vehicle pickup and payment
• Deliver top-tier customer satisfaction every single time

What We’re Looking For

• Previous Service Advisor or automotive customer service experience preferred
• Strong communication and problem-solving skills
• A customer-first attitude and a professional demeanor
• Ability to multitask in a busy service drive
• Familiarity with DMS software is a bonus

Ready to Join Our Team? If you're ready to build a rewarding career with a dealership that values integrity, teamwork, and customer satisfaction, apply today!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.