Automotive Service Advisor

Luxuryautomallofsiouxfalls; Sioux Falls (SD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance (Including Wellness Benefit)

Dental and Vision Insurance

Life Insurance

401(k) with company matching after one year of service

Paid Vacation, Holiday, and Personal Time

Discounts on vehicles, service & parts

Job summary

Luxury Auto Mall of Sioux Falls is seeking a competent service advisor to join our family-owned, trusted dealership. This role involves direct interaction with customers from greeting to service explanation, requiring excellent communication skills and a patient demeanor.

The ideal candidate has strong interpersonal skills and thrives in a fast-paced environment. Benefits include health insurance, 401(k) matching, and discounts on vehicles and services.

Qualifications

• Ability to explain complicated automotive concepts to customers unfamiliar with industry terminology.
• Compassionate and patient demeanor.
• Thrives in a fast-paced environment.

Responsibilities

• Listen to customer's concerns and check vehicle maintenance records.
• Consult with technicians regarding service options.
• Explain service options including time and cost estimates.
• Advise customers on warranty protections and cost-saving options.

Skills

Excellent interpersonal communication skills

Problem solving/critical thinking skills

Job description

Luxury Auto Mall of Sioux Falls is looking for a competent, friendly service advisor to join our established, family‑owned, trusted dealership. The individual in this role would act as the point of contact for our service customers, from initial greeting to service explanation, to payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and the ability to perform basic math skills and computer skills.

Responsibilities

• Listen to the customer's description of the concerns, checking vehicle maintenance records, and examining service schedules.
• Consult with technicians regarding appropriate service options
• Explain all service options to customers including time and cost estimates
• Provide in-depth information on original equipment manufacturer (OEM) part options
• Advise customers on warranty protections and other potential cost‑saving service options
• Track maintenance or repair status, complete reports on labor and cost of all services

Requirements

• Excellent interpersonal communication skills
• Ability to explain complicated automotive concepts to customers who may not be familiar with industry terminology
• Compassionate, patient demeanor
• Problem solving/critical thinking skills
• Thrives in a fast‑paced environment

Benefits

• Health Insurance (Including Wellness Benefit)
• Dental and Vision Insurance
• Life Insurance
• 401(k) with company matching after one year of service
• Section 125 FLEX Account
• EAP- Employee Assistance Program
• Paid Vacation, Holiday, and Personal Time
• Discounts on vehicles, service & parts – including immediate family members