Automotive service Advisor

Northside Auto; Watertown (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Free uniforms

Paid time off

Training & development

Vision insurance

Competitive salary

Opportunity for advancement

Job summary

Northside Auto is looking for an Automotive Service Advisor in Watertown, WI. In this role, you will connect customers with our technicians, ensuring every vehicle gets top-notch service while delivering excellent customer experiences.

Applicants should have a high school diploma, strong customer service abilities, and be able to thrive in a fast-paced environment. Join our team to contribute to our legacy of quality automotive care and enjoy comprehensive benefits.

Qualifications

• Automotive experience preferred.
• Friendly demeanor for customer service.
• Ability to use service management software.

Responsibilities

• Greet customers and assess their automotive service needs.
• Provide detailed explanations of services and repair options.
• Schedule appointments and manage service workflow efficiently.
• Maintain records of customer interactions and service history.
• Communicate with technicians for timely service completion.
• Follow up with customers post-service to ensure satisfaction.
• Upsell additional services based on needs.
• Stay updated on automotive technology.

Skills

Customer service skills

Communication skills

Multitasking ability

Basic automotive knowledge

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Paid time off
• Training & development
• Vision insurance
• Competitive salary
• Opportunity for advancement

About the Role:

Join Northside Auto as an Automotive Service Advisor, where you'll be the vital link between our customers and our skilled technicians. In this dynamic role, you'll ensure that every vehicle receives top‑note service while providing exceptional customer experiences.

Responsibilities:

• Greet customers and assess their automotive service needs.
• Provide detailed explanations of services and repair options.
• Schedule appointments and manage service workflow efficiently.
• Maintain accurate records of customer interactions and service history.
• Communicate with technicians to ensure timely completion of services.
• Follow up with customers post‑service to ensure satisfaction.
• Upsell additional services and products based on customer needs.
• Stay updated on automotive technology and service procedures.

Requirements:

• High school diploma or equivalent; automotive experience preferred.
• Strong customer service skills with a friendly demeanor.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast‑paced environment.
• Basic understanding of automotive systems and repairs.
• Previous experience in a service advisor role is a plus.
• Valid driver's license with a clean driving record.
• Proficient in using computer systems and software for service management.

About Us:

Northside Auto has proudly served the Watertown, WI community for over 26 years, delivering reliable automotive services with a personal touch. Our loyal customers appreciate our commitment to quality and transparency, while our team enjoys a supportive and collaborative work environment.