Automotive Service Advisor

Precision Honda; Downey (CA); On-site; USD 33,000 - 167,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Employee vehicle purchase program

Job summary

Precision Honda in Downey, CA is seeking an experienced Service Advisor who greets customers professionally and builds trust through product knowledge. The role focuses on accurately identifying service needs, providing cost/time estimates, and guiding customers through recommended services and warranty handling, all while delivering excellent customer service.

The position offers a competitive commission-based salary with a clear growth path, comprehensive training, and ample opportunities to

Qualifications

• Two or more years as a service advisor, preferred.
• Valid driver license in state of work.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to thrive in a process-driven environment.
• Outstanding verbal and written communication skills.

Responsibilities

• Greet service customers promptly in a professional, courteous manner.
• Inspect vehicles and reference service history to identify needs.
• Explain services, parts and estimated costs/timelines; obtain approvals.
• Monitor service progress and communicate changes in cost, time, or recommended services.
• Manage warranty repairs per manufacturer guidelines.
• Confirm appointments and conduct post-repair follow-up.
• Ensure proper vehicle delivery inspection and communication of results.

Skills

Customer service

Communication

Professionalism

Process orientation

Verbal and written communication

Education

High school diploma or equivalent

Job description

If you believe Customer Service is a true craft - one built on charisma, communication and thorough product knowledge - we want to talk to you! Huge growth opportunity and upward career path. Opportunity and support to start earning significant income immediately. Guaranteed Salary and training/transition period incentives. Join a growing and winning team now! As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner. Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements. Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers. Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services. Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines. Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up. Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer. Meet requirements of the state and federal law for automobile repair and consumer protection. Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Job Requirements

• Two or more years of previous experience as a service advisor a plus High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.

Benefits

• Benefits include a lucrative compensation plan, paid time off, medical, and employee vehicle purchase program.

Salary

• Commission based - $3,000 to $15,000 / month

Its Time To Make The Most Important Move Of Your Career!

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.