Automotive Service Advisor

Lancaster Auto and Tire; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay + performance bonuses

Stable full-time position

Career growth opportunities

Paid training

Employee discounts

Job summary

Lancaster Auto and Tire in Orlando, Florida is seeking an experienced Automotive Service Advisor to join our team. The ideal candidate will serve as a bridge between customers and technicians, ensuring exceptional customer service in a fast-paced environment.

The position features competitive pay, stability, and the opportunity for professional growth. Join us to help maximize customer satisfaction while managing repair orders and fostering strong customer relationships.

Qualifications

• Previous experience as an automotive service advisor or in a repair shop.
• Ability to maintain professionalism and build customer relationships.
• Valid driver's license.

Responsibilities

• Greet customers and provide exceptional service.
• Document vehicle issues and prepare repair orders.
• Recommend maintenance and repair services.

Skills

Customer service skills

Sales skills

Knowledge of automotive repair

Communication skills

Organizational abilities

Multitasking

Tools

Shop management software

Job description

NOW HIRING: AUTOMOTIVE REPAIR SERVICE ADVISOR

Join Our Growing Team! We are looking for an experienced, customer‑focused Automotive Service Advisor to be the bridge between our customers and technicians. If you thrive in a fast‑paced repair shop, have strong communication skills, and know how to deliver top‑tier customer service, we want you!

Position Responsibilities:

• Greet customers and provide exceptional service
• Listen to customer concerns and accurately document vehicle issues
• Prepare repair orders and estimates
• Recommend maintenance and repair services based on vehicle needs
• Coordinate workflow between customers and technicians
• Follow up on repair progress and keep customers informed
• Handle invoicing, scheduling, and customer satisfaction
• Maintain professionalism and build long‑term customer relationships

Qualifications:

• Previous automotive service advisor or repair shop experience preferred
• Strong sales and customer service skills
• Knowledge of automotive repair and maintenance
• Excellent communication and organizational abilities
• Ability to multitask in a busy environment
• Proficiency with shop management software is a plus
• Valid driver’s license

What We Offer:

• Competitive pay + performance bonuses
• Stable full‑time position
• Friendly team environment
• Career growth opportunities
• Paid training
• Employee discounts

Who You Are:

A motivated professional who understands cars, values customers, and can keep operations running smoothly while maximizing sales and satisfaction.