AUTO SERVICE Service Advisor

Jim Glover Auto Family; Tulsa (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full time

Health, Medical and Dental

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Job summary

Jim Glover Auto Family in Tulsa, OK is seeking a Service Advisor who can think on their feet and communicate effectively to join our team. You will initiate and process repair service requests, provide administrative support to the Service Department, and keep customers informed about work progress, while delivering a courteous, efficient service experience.

Join a family-owned dealership that values growth, long-term stability, and flexible schedules, with comprehensive health benefits and

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Proven service and sales performance.
• Strong customer satisfaction record.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid license.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience to leave a positive dealership impression.
• Provide concierge support for owner inquiries, ensuring customers are not mishandled.
• Manage daily technicians' time and distribute work efficiently.
• Answer technical questions about vehicle problems, warranties, services and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems and ordering parts as necessary.
• Oversee warranty claims and training of service department staff.
• Foster good relationships with factories and maintain compliance with policies and regulations.
• Encourage compliance with applicable laws and maintain positive employee relations.

Skills

Organized

Leadership

Time management

Communication

Professional appearance

Service & sales

Customer satisfaction

Team oriented

Self-motivated

Valid driver’s license

Job description

Job Summary

We are looking for individuals who can think on their feet and communicate effectively to join our team! As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services, providing administrative support to the Service Department as well as keeping customers apprised of work progress.

Benefits

• Full time


• Health, Medical and Dental


• Paid time off and vacation


• Growth opportunities


• Employee vehicle purchase plans


• Family owned and operated


• Long term job security


• Flexible Work Schedule

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Ensure the daily inventory of technicians' time is consistently sold to service customers


• Distribute work between technicians efficiently


• Answer technical questions about vehicle problems, warranties, services, and repairs


• Maintain Customer Success Index at or above company standards


• Assist in diagnosing vehicle problems; order parts and tools as necessary


• Oversee administration of warranty claims as well as training and supervising of service department


• Reinforces company policies and adheres to company standards


• Encourages compliance with applicable laws and regulations


• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality


• Demonstrated ability to manage others


• Time management skills


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance


• Consistent record of service and sales success


• Strong record of positive customer satisfaction results


• Team oriented and self-motivated


• Able to work with little supervision


• Clean driving record and valid driver’s license

Company Blurb

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Summary

We are looking for individuals who can think on their feet and communicate effectively to join our team! As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services, providing administrative support to the Service Department as well as keeping customers apprised of work progress.